Info Advantage Inc. · 2 months ago
Customer Service Client Success
Rochester, NY 14620
Full-time
Onsite
Entry Level
$30K/yr - $40K/yr
1+ years expInfo Advantage Inc. is a company that provides professional IT Support and technology services for businesses in and around Rochester, New York. The role involves delivering exceptional client experiences, handling billing inquiries, and managing sales administration tasks to support the company's mission of helping businesses navigate technology.
Business Information SystemsInformation ServicesInformation Technology
Responsibilities
Deliver Exceptional Client/Customer Experiences – ensure exceptional service delivery, communication and coordination with the rest of the IA Team to deliver services and solutions on time and with accuracy
Billing Reconciliation & RMA’s – Addressing billing inquiries, aiding in resolving as well as product returns and exchanges
Sales Administration – general sales reporting and manufacturer sales reporting
Manufacturer Warranty Renewals & Technology Subscription Renewals – aide in facilitating manufacturer warranty renewals and subscription renewals with distributors for clients
Proactive Manufacturer Technology Awareness – Bring awareness to technology trends and changes working along side marketing to deliver appropriate messaging
Qualification
Required
1 – 3 years of experience working within an office environment
Customer centric and team centric – outgoing, personable, approachable, helpful
Familiar and competent working within a CRM
Computer Savvy – competent in using Microsoft Office applications – Word, Excel, PowerPoint, Teams & Outlook
General understanding of computer technology
Process and detail oriented
Challenges the status quo – seeks to improve
Benefits
401(k) matching
Competitive salary
Health insurance
401(k)
Training & development
Company
Info Advantage Inc.
Info Advantage is a tier 1 full-service information technology services firm specializing in cloud computing, virtualization, disaster recovery, data storage, voice-over-IP, managed services, and more.
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase