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Meissner · 1 month ago

Customer Service Specialist II

Camarillo, CA, United States

Full-time

Onsite

Entry, Mid Level

$23.44/hr - $28.39/hr

2+ years exp

Meissner is dedicated to manufacturing lifesaving and life enhancing drugs, therapies, and vaccines. They are seeking a Customer Service Specialist II to manage customer orders and inquiries, ensuring that client expectations are exceeded through effective communication and problem resolution.

Food and BeverageHealth CareManufacturingPharmaceuticalTelecommunications

Responsibilities

Communicate with moderately complex customers who are placing or following up on orders, escalating when necessary either verbally or in writing

Apply critical thinking and judgement when reviewing and assessing acceptability, accuracy, and completeness of purchase orders

Identify, communicate, and resolve discrepancies to ensure orders are submitted in accordance with established business policies

Determine applicability of quotes, sales agreements, and discounts. Perform research to identify the source of discrepancy

Ensure the correct documentation is attached to orders within all systems

Qualification

Customer service experienceOrder entry/processingCritical thinkingAttention to detailMultitaskingInterpersonal skillsRelationship buildingCustomer experience focus

Required

High School Diploma or equivalent required

2–4 years of customer service experience preferably in the life sciences, medical device, or pharma industry, including order entry/ order processing experience with a track record of resolving complex issues

Proven ability to multitask in a high-volume and highly technical environment with varying priorities with a high sense of urgency

Meticulous attention to detail required

Strong people skills; interpersonal and relationship building skills

Strong focus to foster a great customer experience