Horizon3.ai · 5 days ago
Customer Success Manager, New York
United States
Full-time
Remote
Mid Level
$140K/yr - $175K/yr
3+ years expHorizon3.ai is a fast-growing, remote cybersecurity company dedicated to enabling organizations to proactively find and fix exploitable attack vectors. They are seeking a dedicated and experienced Customer Success Manager (CSM) to maintain customer satisfaction and success with their flagship product, NodeZero, by managing accounts and fostering strong relationships with clients.
Artificial Intelligence (AI)Cyber SecurityEnterprise SoftwareMachine LearningNetwork Security
Responsibilities
Manage a portfolio of Enterprise and Strategic accounts to achieve long-term success and drive adoption of our cybersecurity solution
Develop a deep understanding of the NodeZero product, becoming a trusted adviser on its features and benefits
Develop a trusted advisor status with customers, understanding their unique cybersecurity requirements and tailoring our offerings to their needs
Act as a customer advocate, relaying customer feedback to our internal teams to help drive the evolution of our product and services
Guide clients through the onboarding process and help them understand how to extract maximum value from NodeZero
Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
Utilize customer usage data to identify major risk, upsell opportunities, and secure annual renewals
Conduct regular customer success check-ins and perform in-depth quarterly business reviews to align on strategic initiatives and gain deeper executive stakeholder buy-in
Qualification
Required
3+ years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services within a SaaS or cybersecurity environment
In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is preferred
Strong technical expertise in information technology and cybersecurity
Exceptional communication, interpersonal, and customer service skills
Strong analytical skills with the ability to identify user trends and discern customer needs
Experience with CRM software (e.g., Salesforce, HubSpot) and Customer Success software (e.g., Gainsight, ClientSuccess)
Ability to work independently and in a team, establishing successful customer-focused initiatives
Excellent problem-solving skills with the ability to identify issues, resolve them quickly, and prevent them from reoccurring
Must be located in the New York metro area
Benefits
Health, vision & dental insurance for you and your family
Flexible vacation policy
Generous parental leave
Equity package in the form of stock options
Company
Horizon3.ai
Horizon3.ai offers an autonomous penetration testing platform that helps organizations proactively find and fix security vulnerabilities.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$178.5MKey Investors
Prosperity7 VenturesNew Enterprise AssociatesCraft Ventures
2026-01-13Series Unknown
2025-05-22Series D· $100M
2023-08-08Series C· $40M
Leadership Team
Snehal Antani
Co-Founder & CEO
Holly Grey
Chief Financial Officer
Recent News
2025-12-16
Company data provided by crunchbase