Rural King · 3 days ago
IT Business Analyst - Technical
Mattoon, IL
Full-time
Onsite
Mid Level
$83K/yr - $110K/yr
3+ years expRural King is America’s Farm and Home Store, providing essentials to the communities they serve. The Technical Business Analyst will support omni-channel initiatives by connecting business requirements with technical execution across digital, retail, and operational platforms, ensuring seamless integration between systems that enhance the customer experience.
AgricultureE-CommerceFarmingRetail
Responsibilities
Gather and document both business and technical requirements supporting omni-channel projects
Develop detailed technical documentation, data flows, and integration specifications for systems across retail and digital channels
Partner with architects, developers, and QA teams to translate business needs into scalable technical solutions
Manage Jira boards, user stories, and sprints to maintain project alignment and transparency
Support QA and UAT by writing test cases, validating system functionality, and coordinating feedback cycles
Analyze data from multiple systems to identify integration challenges and optimization opportunities
Collaborate with stakeholders to enhance processes across online, in-store, and fulfillment systems
Work closely with teams using HCL Commerce, IBM Sterling OMS, Akeneo PIM, and other enterprise platforms to ensure cohesive operations
Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned
Qualification
Required
3–5 years of experience as a Technical Business Analyst in omni-channel, retail, or enterprise IT environments
Strong understanding of Agile methodologies and Jira project tracking
Proven experience documenting integrations and technical workflows across multiple systems
Familiarity with platforms such as HCL Commerce, IBM Sterling OMS, Akeneo PIM, and related technologies
Excellent analytical, troubleshooting, and technical communication skills
Ability to bridge technical details with business priorities to support end-to-end customer experiences
Organized, proactive, and capable of driving clarity across complex systems
Ability to effectively resolve conflicts and address challenges that may arise in relationships
Ability to identify and addressing deviations from an established process
Self-motivated, detail-oriented, and adaptable to changing priorities
Ability to maintain a seated or standing position for extended durations
Ability to navigate and access all facilities
Skill to effectively communicate verbally with others, both in-person and via electronic devices
Close vision for computer-related activities
Benefits
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership
Company
Rural King
Rural King is America's farm and home store that provides essentials to the communities they serve.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
P
Paul Martinson
Chief Financial Officer
Recent News
UPSTATE BUSINESS JOURNAL
2026-01-09
2025-12-12
2025-11-03
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