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Spectrum · 2 days ago

Manager, Customer Communications Insights

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Spectrum is a leading provider of communication and entertainment products across the U.S. The Manager of Insights role involves connecting data to business value through visualization and storytelling, managing projects, and collaborating with stakeholders to enhance customer communications.

Digital EntertainmentInternetTelecommunications

No H1B

Hiring Manager

Jena C. Vane

Responsibilities

Using data to create narratives about customer experiences, identifying both successes and areas for improvement to guide future initiatives and strategies

Helping the organization make data-driven decisions about Customer Communications through your analysis and insights

Overseeing the creation of reports, dashboards, and visualizations to present complex data in an understandable format. Drive automation of consumable reporting and executive dashboards

Defining and maintaining communications performance metrics (e.g., delivery, engagement, conversion, containment) and the associated data visualizations and ETL requirements needed to measure them

Partnering with IT and Business Intelligence teams to ingest new data sources (e.g., messaging platforms, contact center/IVR, product telemetry) required for communications reporting

Working with technical and leadership teams to plan, prioritize, and deliver initiatives on time; apply appropriate software development life cycle practices for all reporting and data products

Qualification

Advanced SQL proficiencyTableauProject managementSoftware development lifecycleDigital self-service experienceData visualizationAgile methodologiesData analysisBusiness acumenCommunication skills

Required

Experience: Digital self-service/product development or equivalent customer experience design and implementation: 5 years or more

Experience: Working for companies with technology or software products: 1 year or more

Experience: Prior leadership experience: 3 years or more

Education: Bachelor's degree (BA/BS) or equivalent experience

Skills: In-depth understanding of software, web, and application technologies

Skills: In-depth knowledge of software development lifecycle and processes

Skills: Project management

Skills: Advanced SQL proficiency

Skills: Expertise in Tableau (desktop and server) and reporting design principles

Abilities: Understanding of the digital media environment

Abilities: Extensive knowledge of emerging digital trends and technologies

Abilities: Communicate complex technical concepts to all levels to inform decisions

Abilities: Strong ability to analyze, interpret, and present data

Abilities: Deep understanding of Agile methodologies and advanced analytics processes

Abilities: Proven ability to manage multiple initiatives, balance competing priorities, and deliver high-quality software/data products within diverse technology stacks

Abilities: Strong business acumen, urgency for results, and ability to supervise and motivate others

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees