Montefiore Einstein Technology · 2 months ago
Patient Access Representative
101 Glover Johnson Place
Full-time
Onsite
New Grad, Entry Level
$32.20/hr - $32.20/hr
0+ years expMontefiore Einstein Technology is part of the Montefiore Health System, serving over 3 million people in the New York City region and Hudson Valley. They are seeking a Patient Access Representative who will be responsible for interacting with patients to secure reimbursement for services, performing clerical functions, and ensuring efficient operation within the Patient Access Department.
Information Technology & Services
Responsibilities
Greets patients in polite, prompt and helpful manner
Timely Registration in computer system of individuals receiving care as Inpatients, Outpatients, or through the Emergency Department using hospital identifiers (name, date of birth, address verification, picture I.D, insurance cards, etc.)
Prepares and provides patient ID bands for admissions and other hospital services
Provides and explains to patients, family, and/or legal representatives, Patient's Rights, Notice of Privacy Practices, Advance Directives, Financial Agreement, Consent Forms, etc. Updates any missing information in Patient Registration
Representative must provide, explain and at times, educate patients with provided information to complete required forms
Determines and collects payments due directly from patients for deductibles, co-payments, out of pocket expenses, and discounted rates. Reviews and evaluates patient account history to assure the satisfaction of patient’s financial obligation
Informs patients of financial liability, whether current or outstanding, so as to arrange for full or partial payment
Admits, Transfers, and Discharges patients using the Allscripts computer system
Contacts each Unit to review Admissions, Transfers, and Discharges in each Unit
Reviews Daily Admission, OR, and Transfer lists
Coordinates with clinical staff to make bed assignments for patients admitted from the Emergency Department, direct Admits and internal and external transfers
Maintains accurate online Bed Board Census
Handles incoming calls and coordinates referrals to appropriate work unit
Notifies Supervisor and escalates any issue(s) that may arise, including, but not limited to, Elective procedures, admissions that cannot be fiscally cleared, uncooperative patients, delay in completing duties, and any other issues impeding productivity
Enters charges and diagnosis on Outpatient accounts
Promotes a culture of safety by completing mandatory trainings and adhering to National Patient Safety Goals, HIPAA, and Corporate Compliance policies
Through courtesy, respect and effective communication, presents a positive image to the community and fosters cooperative relationships and positive work environment with patients, co-workers, guests and other Departments
Functions as preceptor/mentor to new staff and/or students by modeling appropriate behavior, exhibiting a courteous, conscientious and businesslike manner
Consistently communicates with patients by listening attentively and providing feedback to ensure that all needs and questions (e.g., explanation of the registration process, explanation of test preparation, and education related to diagnosis and treatment) are satisfied in a timely manner
Varied tasks assigned
Qualification
Required
High School Required
less than 1 year 6 months experience
High School Diploma or GED is a must with college course work preferred
experience in collection and/or insurance verification preferred
Must be experienced in providing excellent customer service and problem escalation/resolution in high volume atmosphere
Candidates must have strong communications skills, both verbal and written, with excellent telephone and face to face accommodation
Must be able to work independently and get along with others
Must successfully pass pre-hire exams; Math, grammar/vocabulary & customer service with a score of 80% or above
Company
Montefiore Einstein Technology
Montefiore Einstein Technology began a cultural transition from a provider of IT services and support to an integral component of Montefiore Medical Center/Systems and its affiliates located in the Bronx, Westchester, and Rockland Counties, with our focus on Customer Service and meeting Montefiore’s Health Systems Mission, Vision, and Values.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase