Entrega · 2 months ago
Manager of Automotive Retail Solutions
Troy, MI
Full-time
Onsite
Director/Executive
10+ years expEntrega is a company focused on delivering automotive retail solutions, and they are seeking a Manager of Automotive Retail Solutions to lead and scale customer-facing teams. This role involves ensuring the successful delivery and growth of dealer software solutions while overseeing sales business planning and operational excellence.
AppsInformation TechnologySoftware
Responsibilities
Leadership & Team Development – Lead, mentor, and empower a high-performing team across Implementation, Performance, and Program Management, ensuring operational excellence and alignment to client and dealership goals. Foster a culture of accountability, professional growth, and performance-driven collaboration
Sales & Business Planning Oversight – Oversee the entire scope of sales business planning and development, including forecasting, strategic planning, and new business acquisition. Lead the creation and achievement of annual and mid-cycle sales forecasts, sales strategies, and marketing plans, ensuring alignment with Entrega’s long-term growth objectives
Sales Leadership – Ensure sales objectives, customer satisfaction, and profitability goals are achieved through strong leadership, coaching, and operational alignment
Sales Forecasting & Reporting – Coordinate the preparation, submission, and presentation of annual and mid-term sales forecasts, budgets, and reports. Deliver accurate, timely insights to senior leadership and ensure all financial and performance targets are tracked and achieved
Program & Project Oversight – Oversee large-scale, high-visibility initiatives, ensuring timelines, deliverables, and client expectations are consistently met. Partner closely with client stakeholders and internal teams to maintain high-quality delivery and sustained engagement
Strategic Alignment & Execution – Collaborate with Service Delivery, Resource Operations, and Technology leadership to align cross-functional strategies that improve operational efficiency, strengthen customer relationships, and scale Entrega’s Automotive Retail Solutions practice
Quotations & Contract Governance – Oversee the preparation, review, and presentation of all quotations and technical proposals in accordance with customer-specific requirements. Perform contract review for all new purchase orders and agreements, ensuring compliance with scope, timing, and business objectives
Operational Excellence – Establish and refine processes, playbooks, and success metrics to ensure consistent quality and scalability across programs and sales functions. Leverage performance data to identify risks, drive improvements, and reinforce accountability across the organization
Communication & Influence – Communicate with clarity and impact at all levels of the organization. Present key reports, forecasts, and strategic recommendations to executive leadership, ensuring visibility into progress, performance, and opportunities for improvement
Innovation & Continuous Improvement – Apply strategic thinking to identify and execute scalable solutions that address business challenges. Champion innovation in both operational and customer engagement models to maintain Entrega’s leadership in digital retail transformation
Additional Responsibilities – Perform other tasks and duties as required to support and contribute to the overall success of the organization
Qualification
Required
Strong business acumen with the ability to align delivery operations with strategic objectives and measurable outcomes
Exceptional communication, presentation, and interpersonal skills with the ability to influence internal and external stakeholders
Proficiency in developing scalable operational processes and performance metrics
Demonstrated ability to adapt quickly, solve complex problems, and make strategic recommendations in a fast-paced, high-growth environment
Comfortable working under pressure or strict deadlines
Passion for developing talent and fostering team growth through coaching, mentorship, and continuous learning
Self-starter with a high degree of integrity, professionalism, and leadership presence
Bachelor's degree required
10+ years of experience in client delivery, implementation, or customer success roles, including at least 5 years in a management or supervisory position
Proven success leading cross-functional, distributed, customer-facing teams and scaling delivery operations across multiple clients or programs
Demonstrated experience managing enterprise-level client relationships, ideally within a professional services, technology, or automotive/dealership ecosystem
Deep understanding of the dealership business model, automotive digital ecosystem, and online consumer behavior
In-depth understanding of Dealer Management Systems (DMS), CRM, or other enterprise automotive software applications
Preferred
Master's degree preferred
Prior dealership or OEM supplier experience preferred
Company
Entrega
Entrega is a leading technology and information partner for business,create and manage complex web applications.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
T
Todd Roleston
CEO
Company data provided by crunchbase