SuperCare Health (USA) · 2 months ago
Key Account Executive
City of Industry, CA
Full-time
Hybrid
Mid LevelSuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. The Key Account Executive will support the company's growth strategy by managing relationships with Managed Care Organizations and ensuring seamless coordination of durable medical equipment and respiratory care services.
Health CareHome Health CareMedical Device
Responsibilities
Develop and maintain relationships with MCOs, Medical Groups, IPAs and hospital systems to drive new contract and referral opportunities
Conduct field outreach and educational in-services to provider offices, hospitals, community health centers and other referral sources, promoting SuperCare Healths services and ensuring compliance with capitated agreements
Serve as liaison to capitated partners, ensuring orders adhere to capitation guidelines, and collaborating with UM teams for ongoing quality and compliance
Analyze healthcare and managed care industry trends, competitive conditions, and regulatory requirements to shape effective sales strategies
Administer and maintain HubSpot CRM data: Clean up records, update contact information, log touchpoints, generate performance reports, and monitor sales activity and referral trends
Manage Joint Operating Committee (JOC) meetings: schedule meetings, prepare agendas, collect and analyze data for discussions, distribute minutes and follow-up actions, and maintain as accurate meeting calendar for stakeholders
Support inside sales efforts by making outbound calls and emails to health plans, medical groups and IPAs; follow up on leads, set appointments, and respond to inquiries about services and contracts
Assist with preparing presentations, proposals and meeting materials for existing and prospective partners
Build and maintain long-term, consultative relationships with physicians, medical groups, hospitals, and office staff
Act as a Navigator within critical accounts to improve outcomes
Partner with Respiratory Account Executives to strengthen key account penetration and ensure quality of service
Coordinate with internal teams on plan escalations and JOC follow ups—including Customer Care Specialists, Dispatchers, and Respiratory Department
Deliver outstanding customer service while balancing the needs of providers, patients, and payers
Ensure all pre-authorizations, billing documentation, and compliance requirements are met
Complete administrative responsibilities such as HubSpot clean up, JOC Schedules and Agenda/Slide prep, and timely communication via calls and emails
Maintain consistent and professional interaction with patients, managed care groups, and medical teams to ensure seamless coordination of care
Demonstrate a patient-first mindset, with a genuine commitment to helping others and improving health outcomes
Qualification
Required
High school diploma required; higher education or certifications in healthcare/business preferred
Previous experience in Healthcare, DME, or Respiratory Sales strongly preferred
Strong knowledge of respiratory therapies (Ventilation, Vests, Oxygen, BiPAP, CPAP) and industry regulations
Proven track record in sales growth, account management, or business development
Exceptional communication, negotiation, and executive presentation skills
Ability to manage multiple projects in a fast-paced, high-pressure environment
Strong organizational skills with keen attention to detail and follow-up
Analytical problem-solving and critical thinking abilities
Professional presence, resilience, and adaptability to shifting priorities
Team-oriented, cooperative, and able to work independently with minimal direction
Compassionate, people-sensitive approach with a genuine desire to help patients
Preferred
Active participation in professional healthcare organizations is a plus
Benefits
Medical
Dental
Vision
Flexible Savings Account
401K
Voluntary Life Insurance
Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Paid Training
Paid Time Off
Sick Time
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program
Company
SuperCare Health (USA)
SuperCare Health (www.supercarehealth.com) is a chronic care management company specializing in respiratory diseases and providing high-touch, high-tech in-home patient management solutions.
Founded in 1974
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Cassar
CEO
Shawn Christenson
CFO
Recent News
2022-04-30
Company data provided by crunchbase