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Bluu, Inc. · 2 months ago

Client Support Management Coordinator

Los Angeles, CA, US

Full-time

Onsite

New Grad, Entry Level

$49K/yr - $56K/yr

Bluu, Inc. is seeking a highly motivated Client Support Management Coordinator to join their dynamic team. In this role, you will ensure clients receive exceptional support and service, while also assisting the internal sales team and external partners in achieving successful sales outcomes.

Cloud Data ServicesFinancial ServicesHardwarePaymentsPoint of Sale

Responsibilities

Sales Partners and Direct Sales Employees onboarding and training

Data management and reporting

Assist Department Director with Client retention and expansion

Serve as the main point of contact for our Sales Partners and Direct Sales Employees, addressing their inquiries, and concerns, and providing timely solutions

Build and maintain strong relationships with Sales Partners, understanding their needs and providing appropriate solutions

Collaborate with cross-functional teams to ensure seamless delivery of products and services to Sales Partners and Direct Sales Employees

Assist Dept Director with. Monitor client accounts, track performance metrics, and provide regular reports to management

Identify opportunities for upselling and cross-selling products or services to existing Sales Partners and Direct Sales Employees

Conduct client satisfaction surveys and implement improvements based on feedback

Stay up to date with industry trends and best practices to provide proactive support and guidance to clients

Other duties as assigned

Qualification

Microsoft OfficeBilingual in KoreanMultitaskCommunication skillsProblem-solving skills

Required

Minimum Associate degree

Highly proficient in Microsoft Office (Word, PowerPoint, and Excel)

Strong communication skills, Korean & English both written and verbal

Ability to multitask and work in a very fast-paced and team-oriented environment

Empathetic and patient approach to client interactions

Problem-solving skills with the ability to think critically and make quick decisions

Able to travel up to 25%

Bilingual in Korean and English

Benefits

Group Health Insurance (Medical, Dental, Vision)

Employer Paid Life Insurance

401K with 3% matching

Paid Sick and Vacation Days

Paid Holidays

Employee Referral Program

Gym Support Fee

Lunch Support

Company

Bluu, Inc.

bluu™ is a one-stop shop for payment processing, POS hardware and software, online ordering, online appointment booking, gift card and loyalty program solutions.

Founded in 2008