Jobvite · 2 months ago
Software Escalation Engineer (C# & SQL)
United States
Full-time
Remote
Entry, Mid Level
2+ years expVaronis is a leader in data security, and they are seeking a highly motivated Escalation Engineer to join their core applications team. This role involves providing expert technical support, analyzing and debugging customer issues, and collaborating with support and development teams to ensure timely resolution.
AnalyticsHuman ResourcesRecruitingSaaSSoftware
Responsibilities
Provide expert level technical support for our products
Analyze, diagnose, and debug complex customer issues
Create and implement patches, fixes, and diagnostic tools
Take ownership of escalations and drive towards resolution
Act as a technical focal point in cooperative relationships with other internal group
20% of your time will be focused on development of code solutions and 80% will be focused on troubleshooting and analysis of product issues
Coordinate with other engineers from various product components to deliver success
Acquire both broad and in-depth product knowledge
Create and improve documentation to train support engineers to resolve support cases
Demonstrate strong interpersonal and communication skills
Qualification
Required
At least 2 years' experience of proven development experience in C# & .NET technologies
Proven experience with SQL DB and writing store procedures
Web application development experience
Fast technology adaptation
Understanding and experience with multithreaded programming
Excellent interpersonal skills
Availability to work occasional scheduled night and weekend shifts
Company
Jobvite
Jobvite provides end-to-end talent acquisition software and services that increase recruiting quality, speed, and cost-effectiveness. It is a sub-organization of Employ.
201-500 employees
H1B Sponsorship
Jobvite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$255.45MKey Investors
K1 Investment ManagementCatalyst InvestorsTrident Capital
2021-07-06Debt Financing
2019-02-11Private Equity· $200M
2015-05-29Secondary Market
Leadership Team
Ally Low
Partner Operations & Services Enablement Analyst
Courtney Luce
Manager, Services Enablement and Partner Operations
Recent News
2025-10-15
2025-10-14
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