Coller Capital · 2 months ago
Infrastructure Support Senior Analyst (R0110)
New York, United States
Full-time
Onsite
Senior Level
$90K/yr - $110K/yrColler Capital is one of the world's leading investors in the Private Equity Secondary market. The Infrastructure Support Senior Analyst will provide 1st/2nd and 3rd-line infrastructure and end-user support to staff based in New York, managing IT service desk operations and U.S-based infrastructure.
FinanceFinancial ServicesVenture Capital
Responsibilities
Manage U.S IT Service Desk operations, including incident logging, prioritisation, and resolution
Manage the U.S-based Infrastructure, including on-premises and Cloud-based capabilities
Provide first, second and third-line support for hardware, software, and network issues
Administer user accounts, permissions, and access across various systems (e.g., MS Entra/AD, Microsoft 365)
Support and troubleshoot Microsoft Office applications (E-Mail, Messaging, Video Conferencing and Telephony)
Manage and maintain U.S network infrastructure, including Cisco switches and Meraki Wi-Fi systems
Perform End-User device setup, software installation, and system updates for U.S-based employees
Monitor system performance and capacity, recommending and implementing improvements
Collaborate with the global IT team on complex issues and infrastructure upgrade projects
Contribute to IT documentation, including support guides and procedure documents
Stay current with emerging technologies and apply industry best practices
Assist in developing and implementing IT policies and procedures
Debug production issues across various services and infrastructure levels
Plan for infrastructure growth to support business scaling
Manage relationships with IT suppliers and conduct regular service reviews
Qualification
Required
A career history that includes operating in an Infrastructure Support role coupled with a track record of delivering responsive, high quality and customer focused IT services
Demonstrable experience in many/all the facets of the role as outlined above
Excellent language skills and the ability to communicate effectively to business stakeholders of different seniority levels
A broad and deep technical background, being highly proficient in supporting the majority of the following technologies: Desktops/Laptops, iPads/iPhones, Telephony, Video Conferencing, Printers, Copiers, Networking – Wi-Fi/Switches, Windows 10/11, iOS, Office 365 – Web, Desktop & Mobile, Teams, SharePoint/OneDrive, Mimecast, Intune, Microsoft Authenticator (MFA), Active Directory, EasyVista ITSM (or similar), TeamViewer, Microsoft Defender, Azure Cloud Administration, AD/Entra Administration
Strong problem-solving skills and a structured, logical approach to troubleshooting
Excellent communication skills, both written and verbal
Ability to explain technical concepts to non-technical staff
Passion for learning new technologies and keeping skills current
Strong organisational skills and attention to detail
Ability to work independently and as part of a global team
Customer-focused mindset with a commitment to providing excellent service
Adaptability to changing priorities and ability to work under pressure
Interest in modern network and cybersecurity best practices
Enthusiasm for Azure Cloud technologies and their implementation
Experience with video conferencing technologies and troubleshooting
Strong vendor management skills and ability to negotiate effectively
Share the Coller Capital values, and work in accordance with those values
Goal Orientation/Persistence - Maintaining focus on agreed objectives and deliverables
Attention to Detail - Applying specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete
Analytical Thinking - Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts
Flexibility - Taking account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly
Verbal Expression - Communicating effectively using the spoken word
Interacting with People - Establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines
Teamwork - Working collaboratively with others to achieve a common goal
Improvisation - Dealing effectively with unexpected situations in a timely manner
Benefits
Private medical insurance
An attractive pension
Company
Coller Capital
Coller Capital is a company that acquires positions in private equity funds from Limited Partners, and portfolios of unquoted companies.
Founded in 1980
201-500 employees
H1B Sponsorship
Coller Capital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
State Street Global AdvisorsHunter Point Capital
2025-11-03Series Unknown
2023-04-12Series Unknown
Leadership Team
Paige Brotherton
Partner - Investor Relations and Fundraising, Head of Americas
Paul Lanna
Investment Professional
Recent News
2025-12-22
Private Equity Wire
2025-12-19
2025-12-18
Company data provided by crunchbase