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Langham Hospitality Group · 2 days ago

IT Analyst - The Langham, Boston

Boston, MA

Full-time

Onsite

Entry, Mid Level

$36.05/hr - $38.46/hr

2+ years exp

Langham Hospitality Group is a global company with a portfolio of luxury hotels, including The Langham, Boston. The IT Analyst will support the IT department's day-to-day operations and provide high-quality technical assistance to guests and staff, ensuring compliance with the hotel's standards.

HospitalityReal EstateTravel

Responsibilities

Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets

Provide outstanding client and guest support in line with 5-star Hotel standards

Available for guest room and meeting room technology support as necessary

Conduct self in a most professional manner at all times to reflect the Hotel standards

Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment

Maintain inventory for all hardware and software assets

Work with Director of IT to ensure strict enforcement of Infosec policies

Create and maintain ActiveDirectory user and machine accounts

Take lead on new user onboarding

Act as an onsite expert for Microsoft Office products

Under guidance of Director of IT, act as escalation point for A/V system troubleshooting

Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary

Support management and staff in their utilization of remote work software

Ensure that each piece of computer equipment and the computer room are kept clean

Organize and maintain repository of software and license information

Act as “system owner” for select systems as delegated by Director of IT

Any other IT-related duties as delegated by the Director of IT

Qualification

Business systems supportMicrosoft Office expertiseActive Directory managementA/V system troubleshootingNetwork troubleshootingAnalytical skillsWritten communicationOral communicationProblem-solvingSelf-motivated

Required

2-3 years' experience supporting business systems

Candidate should have a mature and professional attitude with good written and oral communication skills

Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks

An analytical approach to problems and a regard for detail and accuracy

Able to provide help and support to both guests and colleagues

Capable of seeking solutions and answers utilizing both group and external sources

A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability

Able to break down and relay technical information to non-technical persons

All relevant certifications acquired and up to date

Legally authorized to work in the United States