Raymond West · 1 month ago
Dock & Door Technician
Auburn, WA
Full-time
Onsite
Mid Level
$21.60/hr - $50.63/hr
3+ years expRaymond West is looking for a Dock and Door Technician to join their service team, focusing on repairing and servicing customer equipment while maintaining good communication with clients and colleagues. The role involves ensuring profitability through direct labor billing and adhering to safety guidelines established by the company and OSHA.
LogisticsTransportationWarehousing
Responsibilities
Repair all types of Dock and Door equipment that RW sells and services
Repair all types of equipment that Raymond West sells and services
Update training and skills on a continuing basis
Train other employees as needed
Maintain a profitable billing level
Follow all Service Department procedures
Communicate with assigned Service leadership
Complete all paperwork transactions in a timely, neat, accurate and orderly fashion
Communicate all options to customers before proceeding with work
Have the necessary tools to perform repair and scheduled service work
Complete jobs within quoted time limits when applicable
Maintain a clean and orderly (inside and outside) vehicle
Maintain an accurate assigned parts inventory, if applicable
Represent the entire company at all times
Pass Raymond Certification and re-certification if applicable
Maintain good working knowledge of customers and equipment in assigned areas
Maintain an acceptable driving record as established by the company’s insurance carrier
Report accidents whether self or customer
Account for 100% of available time during working hours
Must be willing to work overtime when necessary
Must coordinate all overtime with assigned supervisor
Must follow all procedures in the company’s Employee Handbook
Must follow safety procedures and use good judgment in regard to safety
Must be willing to work out of town as necessary
Establish a positive rapport with customers
Perform other specific duties and projects as assigned by the Service Supervisors or Managers
Qualification
Required
High school diploma, general education degree (GED) or equivalent
Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience
Excellent written and verbal communication skills
Excellent Organizational Time Management skills
Proficient in Microsoft office Suite and similar software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers or employees of an organization
Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
Must be able to fulfill essential job functions in a consistent state of alertness and safe manner
Must be self-motivated and able to manage time efficiently
Must be customer oriented
Able to always exhibit professional behavior
Willing to follow mandates and procedures of the Service Department
Ability to deal with customers on a face-to-face basis
Maintain a sound working relationship with other technicians and fellow workers
Must pass all available certificates appropriate to the position
Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines
Ability to write routine reports and correspondence
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Raymond Level 1 Certified or working towards that goal, if applicable
Must possess a valid driver's license with no more than the allowable level of points on record, if applicable
Maintain personally owned tools according to approved minimum tool list
Maintain additional tools as required by duties and certification level
Must be able to take directions
Must be a team player, i.e., to work with peers
Must have working knowledge of hydraulic systems
Must have mechanical abilities
Must maintain a clean, neat, and professional appearance
Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
Must be motivated to continuous self-development and training
Willing to assume more responsibility as required
Must be willing to work overtime when necessary
Must coordinate all overtime with assigned supervisor
Must follow all procedures in the company's Employee Handbook
Must follow safety procedures and use good judgment in regard to safety
Must be willing to work out of town as necessary
Establish a positive rapport with customers
Perform other specific duties and projects as assigned by the Service Supervisors or Managers
Benefits
Medical
Dental
Vision
401k with company match
Flexible spending accounts
Disability insurance
Life insurance
Personal time off
Holiday pay
Company
Raymond West
Making up the entire West Coast, Raymond West is your go to for all things material handling.
501-1000 employees
H1B Sponsorship
Raymond West has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase