Securitas Technology ยท 10 hours ago
Programming Specialist I
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expSecuritas Technology is a world-leading provider of integrated security solutions. The Programming Specialist I will utilize multiple software systems to define, program, and process new alarm installations while providing technical support to field technicians and customers.
Physical SecuritySecurityVideo
Responsibilities
Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels
Perform system tests with technicians and customers
Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options
Test equipment with customer or Securitas field associates for verification of proper operation of alarm equipment
Utilize several software programs to upload and download essential data to alarm program boards
Edit and maintain video router information
Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site
Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions
Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime
Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers
Process Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming
Remote arm and disarm customer panels
Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions
Assist customer with arming, disarming, and pin number changes over the phone
Handle confidential customer paperwork & emails
Process and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers
Move files electronically to the new file retention system
Respond to incoming alarms on multiple systems by accurately documenting each action taken for historical records. Dispatch police, fire or guard service for alarm signals as necessary. Notify customer of alarm problems
Perform all database functions after hours, as it becomes necessary
Take care of additional projects and functions, as they arise, in EMC. Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity
Monitor and protect integrity of UL & ULC requirements for security facility
Process customer correspondences, account files, and authorized personnel records for each monitored location
File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL & ULC certificate
Participate in associate team meetings, providing feedback to the appropriate management staff
Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork!
Perform other function as required for successful operation of the organization
Qualification
Required
High School diploma or equivalent required
3-5 years of work experience
Skilled in process documentation, project tracking, and prioritization
Knowledge of MAS, MAS Video, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
Exceptional customer communication skills
Preferred
Associate's degree preferred
Benefits
Opportunity for annual merit pay increases
Paid company training
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!
Company
Securitas Technology
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes.
1001-5000 employees
H1B Sponsorship
Securitas Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Sara Rios Rivera
HR Business Partner
Recent News
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