The Pond Guy ยท 2 months ago
Technical Sales Specialist
Armada, MI, US
Full-time
Onsite
Entry, Mid Level
$60K/yr - $75K/yr
2+ years expThe Pond Guy is a leading manufacturer of pond, lake, and water garden products. They are seeking a Technical Sales Specialist to provide quality customer care and technical support, assisting customers with product questions and consultative selling to resolve pond issues.
RetailWaterWater Transportation
Responsibilities
Assist customers with technical product questions, sales, and order-taking via phone, email, text, and chat
Turn objections into conversions by proactively asking relevant questions to sell the best solutions based on customer needs
Identify opportunities for cross-selling and upselling additional products or services that support the customer with their pond goals
Conduct outbound calls and emails to follow up on leads, quotes, or past customer inquiries
Provide pond profiles, customer education, and product training resources to customers to follow based on their individual pond needs
Research, through multiple sources when needed, to determine the best product/solution for the customer
Manage customer information in our Customer Relationship Management (CRM) software by lead tracking, logging sales activities, managing follow-up tasks, and ensuring all interactions are entered into the system
Address any issues or concerns customers have regarding products, shipping, or post-sales support
Analyze and review your metric sales goals on a weekly, monthly, quarterly, and annual basis to improve job performance
Adapt to new sales tools and technology updates to streamline the customer experience and improve sales processes
Perform field work and face-to-face retail sales support on occasion for training purposes
Participate in ongoing sales training, product-knowledge training, and product demos to support customers and improve sales techniques
Qualification
Required
2-3 years of sales or customer service experience
Basic understanding of mathematical calculations, conversions & ratios
Ability to effectively communicate with customers while documenting relevant information regarding their interaction
Excellent written and verbal communication skills
Proficient computer knowledge in Word and Excel, and the ability to multitask within multiple software systems
Hands-on mindset with the ability to work in an office environment
Technical background is a plus
High School diploma, college degree preferred
Manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods of time
Ability to lift 25-50 pounds and stand for long periods of time
Positive attitude
Capacity to switch quickly from one task to the next
Ability to absorb and reference extensive information while providing outstanding customer service
Benefits
Blue Cross Blue Shield Healthcare
Dental Insurance
Vision Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Accident Insurance
Critical Illness Insurance
Life Insurance
Paid Time Off
Holiday pay effective immediately (8 holidays recognized)
401 (k) with employer 4% match
Referral program with opportunities to earn up to $1,500 per referral
Additional Training Programs: Career Development and Department Shadows
Company
The Pond Guy
ThePondGuy is a mail-order pond, lake, water garden & water feature supply company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase