Impulse · 2 months ago
Customer Relations Manager
San Francisco
Full-time
Onsite
Mid Level
$10K/yr - $150K/yrImpulse is a team of engineers, designers, and innovators based in San Francisco, dedicated to building high-performance, sustainable products. The role involves owning customer relations, answering inquiries, moderating online communities, and developing content to enhance customer experience.
ComputerElectronics
Responsibilities
Interacting with customers and answering their questions across multiple platforms, including social media, email and phones
Community management of Meta, and Reddit communities
Producing written content such as blog posts and emails addressing customer issues
Diligently tracking and reporting on customer contacts and issues
Helping develop training materials for salesmen and customer service representatives in appliance showrooms
Qualification
Required
Excellent verbal and written communication skills and an attention to detail
Comfort talking to a wide range of customers from cooks and caterers to technology executives
Ability to lift 80 lbs
Preferred
Previous experience in customer service is not required, but a desire to hustle and solve problems is
Benefits
Meaningful equity in a fast-moving company with top investors
Generous benefits include health, vision, dental, commuter, and fitness.
Company
Impulse
Impulse to the rescue — the company’s stoves include a battery solution.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$25MKey Investors
Lux Capital
2022-11-15Series A· $20M
2021-01-01Seed· $5M
Leadership Team
Robby Griggs
Executive Business Partner / Office Manager
Recent News
News Archives - Times Kuwait
2025-07-22
Company data provided by crunchbase