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Nasdaq · 4 hours ago

Client Support Services Analyst

Carteret, NJ

Full-time

Hybrid

Entry, Mid Level

$57K/yr - $110K/yr

2+ years exp

Nasdaq is a leading global company focused on financial services and technology. The Client Support Services Analyst will ensure exceptional customer satisfaction through comprehensive order lifecycle management while collaborating across internal teams and serving as the primary contact for all order-related activities.

FinanceFinancial ServicesStock ExchangesTrading Platform

Culture & Values

No H1B

Responsibilities

Manage full order lifecycle with accuracy and SLA compliance

Coordinate with data centers to resolve blockers and maintain progress

Collaborate across internal teams to ensure smooth execution and inventory alignment

Provide proactive updates and timely responses to client inquiries

Serve as primary contact for all order-related activities and transparency

Qualification

CRM systemsOrder managementCustomer operationsITIL knowledgeFinancial services experienceProblem-solvingCommunication skillsAttention to detail

Required

Bachelor's degree in Business Administration, Operations Management, or a related field

2–3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships

Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency

Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities

Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity

Preferred

Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to Nasdaq products or services

Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization

Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency