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Vonage · 4 hours ago

Business Transformation Lead

United States

Full-time

Remote

Senior Level

6+ years exp

Vonage is a global cloud communications leader, and they are seeking a Business Transformation Lead to drive large-scale change programs. This high-impact role involves leading end-to-end transformation initiatives, collaborating with cross-functional teams, and ensuring that initiatives deliver tangible value and align with enterprise priorities.

Communications InfrastructureDeveloper APIsEnterprise ApplicationsInformation ServicesInformation TechnologyPaaSTelecommunications

Comp. & Benefits

Responsibilities

Lead end-to-end transformation initiatives - from discovery and business case development through implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs

Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers tangible value and aligns with enterprise priorities

Collaborate cross-functionally with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers

Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making

Develop, coach, and hire top-tier talent - building transformation capability across the organization and fostering a culture of high standards, accountability, and continuous improvement

Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline, ensuring initiatives set a new standard for impact and pace

Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change

Measure what matters - track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision

Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence

Stay ahead of the curve by leveraging market insights, emerging technologies, and transformation best practices to shape future waves of change

Qualification

Business transformationChange managementFinancial acumenAnalytical skillsStakeholder engagementLeadership skillsCommunication skillsProblem-solvingGrowth mindset

Required

6+ years' experience in business transformation, management consulting, or large-scale change delivery - ideally with a Big 4 or top-tier consulting background, combining strategic and hands-on execution experience

Deep commercial and business acumen, with the ability to interpret financials, build and challenge business cases, and connect transformation outcomes directly to value creation and P&L improvement

Demonstrated success delivering end-to-end transformations, from case development through implementation and full benefits realization

Exceptional analytical and problem-solving skills, with comfort in data, modeling, and performance tracking to drive insight and action

Strong leadership and people development skills, with a track record of mentoring, and growing high-performing teams that deliver at pace and to high standards

Outstanding communication and stakeholder engagement, able to influence and gain trust across all levels, from senior executives to delivery teams

High standards and a growth mindset, with the ability to challenge constructively, inspire excellence, and continuously push for better outcomes

A results-oriented, entrepreneurial drive, thriving in fast-paced, dynamic environments where impact and ownership matter most