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MSM Technology · 9 hours ago

Program Manager

Quantico, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

MSM Technology is seeking a Program Manager to oversee IT service delivery and contract performance. The role involves managing communications with government stakeholders, ensuring compliance with quality standards, and implementing process improvements for operational efficiency.

Information TechnologyIT InfrastructureProject ManagementTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide on-site day-to-day program management including leadership, cost control, planning, and quality assurance to ensure effective contract performance

Serve as the single point of contact between the Government and the contractor for all technical, contractual, and programmatic matters

Manage all aspects of the ITCSU contract, including scheduling, staffing, performance metrics, deliverable management, and compliance with quality standards

Conduct routine performance reviews, risk assessments, and progress briefings with NCIS and ITCSU leadership, including weekly status reports, Interim Project Reviews (IPRs), and Senior Management Reviews (SMRs)

Develop, implement, and maintain a Quality Assurance Plan (QAP) addressing performance metrics, service levels, and process improvement initiatives

Lead the development and delivery of program documentation, including project plans, after-action reports (AARs), and configuration management artifacts

Manage communications with government stakeholders and ensure all deliverables meet established timelines, budgets, and performance standards

Identify and implement process improvements and innovative solutions to enhance IT service delivery and operational efficiency

Support 24/7/365 ITCSU operations, ensuring 99.9% systems availability and rapid response to outages or incidents

Coordinate with DoD agencies such as DISA, DCSA, and other MDIAs to maintain consistent enterprise IT operations and security posture

Qualification

IT Program ManagementQuality AssuranceConfiguration ManagementCybersecurityServiceNowCisco technologiesWindows/Linux serverITILPMBOKAnalytical skillsOrganizational skillsCommunication skills

Required

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline; Master's degree preferred

Minimum of 10 years of progressive IT Program or Project Management experience, including 5 years leading federal IT service delivery or operations contracts

Demonstrated experience managing complex IT programs that include multiple service areas such as network engineering, systems administration, and cybersecurity

Strong knowledge of DoD and Navy IT environments, including DISA, NIPRNet, SIPRNet, and COMSEC operations

Experience implementing and maintaining Quality Assurance, Configuration Management (CM), and Change Management processes

Familiarity with ServiceNow, SolarWinds, VMware ESXi, VEEAM, Cisco technologies, and Windows/Linux server environments

Proven ability to lead cross-functional technical teams and maintain high-performance standards in mission-critical environments

Excellent communication, analytical, and organizational skills, with the ability to prepare and brief executive-level presentations and technical documentation

Strong understanding of ITIL, CMMI, and Project Management Body of Knowledge (PMBOK) principles

PMP, PgMP, or DAWIA Program Management Level II/III certification highly desired