OpenAI · 2 days ago
IT Solutions Engineer
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$225K/yr - $275K/yrOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. As an IT Solutions Engineer, you will design and implement scalable ITIL-aligned workflows to automate and improve core IT processes, working closely with cross-functional teams to deliver reliable solutions. You will also manage integrations and support partnerships to enhance operational efficiency across various platforms.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Translate unclear requirements into structured workflows and dependable systems
Build integrations across identity, SaaS, ITSM, internal applications, and endpoints
Deliver implementations from architecture through rollout and documentation
Address recurring issues with targeted workflow and system improvements
Equip Support with training, Playbooks, and long-term administrative patterns
Manage on-call rotations and technical escalations across IT and Security
Build automated request flows across Slack, ChatGPT, Atlas, Jira, Linear, Incident.io, and Retool
Use APIs, Terraform, scripting, and low-code tools to remove manual effort
Maintain Incident, Request, Change, and Problem workflows across modern ITSM tools
Provide repeatable workflow templates for teams across the company
Execute user, device, and SaaS integration playbooks
Lead identity, access, and ITSM migrations during acquisitions
Maintain lifecycle, collaboration, and automation platforms such as Slack Grid, Google Workspace, Atlassian, and GitHub
Ensure system reliability through monitoring, logging, workflow health, and integration upkeep
Qualification
Required
Experience in designing and implementing scalable, ITIL-aligned workflows
Proficiency in building integrations across identity, SaaS, ITSM, internal applications, and endpoints
Ability to deliver implementations from architecture through rollout and documentation
Experience in addressing recurring issues with targeted workflow and system improvements
Ability to equip Support with training, Playbooks, and long-term administrative patterns
Experience in managing on-call rotations and technical escalations across IT and Security
Proficiency in building automated request flows across various platforms including Slack, ChatGPT, Atlas, Jira, Linear, Incident.io, and Retool
Experience using APIs, Terraform, scripting, and low-code tools to remove manual effort
Ability to maintain Incident, Request, Change, and Problem workflows across modern ITSM tools
Experience in providing repeatable workflow templates for teams across the company
Ability to execute user, device, and SaaS integration playbooks
Experience in leading identity, access, and ITSM migrations during acquisitions
Proficiency in maintaining lifecycle, collaboration, and automation platforms such as Slack Grid, Google Workspace, Atlassian, and GitHub
Ability to ensure system reliability through monitoring, logging, workflow health, and integration upkeep
Preferred
Instinctively break down messy, ambiguous processes and turn them into clear, logical, well-structured systems
Navigate technical and non-technical teams with ease, translating needs and aligning stakeholders without friction
Identify patterns, eliminate repetition, and design solutions that scale rather than relying on manual effort
Understand identity as a foundation of enterprise architecture and think holistically about trust, entitlements, and lifecycle flows
Adapt quickly to new tools, understand how systems fit together, and enjoy learning the inner workings of enterprise platforms
Think in systems naturally and identify where data or workflows break down, and design clean, resilient cross-system connections
Appreciate structured frameworks like ITIL and Agile, using them to bring order, predictability, and continuous improvement
Communicate clearly through runbooks and written guidance that help others move faster and reduce institutional knowledge gaps
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
Founded in 2015
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
StreetInsider.com
2026-01-18
2026-01-18
2026-01-18
Company data provided by crunchbase