This job has closed.

Methodist Family Health · 2 months ago

IT Specialist

Jonesboro, AR

Full-time

Onsite

New Grad, Entry Level

Methodist Family Health is seeking an IT Specialist to assist staff with computing issues and maintain on-site technology across multiple locations. The role involves monitoring help desk tickets, installing and configuring equipment, and providing demonstrations of IT systems to new hires.

AssociationHealth Care

Responsibilities

Assist staff to resolve computing issues as needed, on location and in person

Monitor help desk for tickets needing attention, returning email, and speaking on the phone

Create and/or address work tickets submitted directly by staff or via automation

Installation and configuration of new and refurbished company desktop and mobile equipment

Maintains the operation on-site technology at multiple locations to include but not limited to telephones, surveillance cameras, printing and scanning equipment

Will be briefly introducing and demonstrating IT systems and technology processes to new hire employees at bi-weekly orientation

Source and contact when needed, local tech repair businesses to visit remote users on behalf of MFH

Performs other related tasks as assigned by the Director of Technology Services or other applicable personnel in charge

Qualification

Help Desk experienceDesktop hardware knowledgeMicrosoft Office 365Basic networking skillsCustomer service skillsVerbal communicationTeam collaboration

Required

Prior experience in a Service Desk, Help Desk, or direct customer service/technical support role in an unscripted call-center environment, or experience with IT/IS in a clinical environment helpful

Good working knowledge of desktop hardware and software, Microsoft Office applications, cloud-based internet applications such as Office 365, Microsoft Windows operating systems and remote support tools

Must have basic computer networking skills including some experience with switches, routers and network cabling, wired and wireless

Experience with computer peripherals such as scanners, signature pads and network copier/printers

Strong customer service and verbal communication skills, and the ability to speak in front of a group

Willingness to work 40 hours per week, within the hours of 12am and 1159pm US CST TIME

Must be aware of and agree to work off-hours including the possibility of holidays

Must be able to work unsupervised, have a courteous and helpful attitude and a willingness to learn

Must have reliable transportation to facilitate job duties at other MFH locations in the area

Requires the strength and stamina to perform duties

Must be physically capable of receiving and following verbal and written directions

Must be physically capable of sitting and/or standing for several hours at a time

Must have good auditory, visual, and olfactory ability. Ability to use hands and fingers to handle or feel objects, tools, or controls

Must be able to maintain effective audio, visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment and other treatment equipment

Must be able to use a telephone to communicate verbally and a computer to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen, chart, or other treatment items

Must be willing and able to work with all employees of Methodist Family Health

Flu shot is mandatory and required for all positions (subject only to qualified exemptions)

Eligibility and continued eligibility for this position requires the hired candidate have and maintain personal primary residence within reasonable driving distance (less than 45 minutes) of assigned location while employed with MFH