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Skytron · 2 months ago

Clinical Support Specialist, Sterile Processing

USA

Full-time

Hybrid

Senior Level

5+ years exp

Skytron LLC is a family-owned company committed to advancing patient outcomes through innovative healthcare solutions. The Clinical Support Specialist will blend clinical education with proactive sales and marketing support, driving improvement in customer outcomes and accelerating revenue growth for the Sterile Processing Department.

Health CareHospitalManufacturingMedicalMedical Device

Responsibilities

Deliver in-service, virtual, and hands-on clinical education and technical training for sales reps, service personnel, and rep firm technicians on topics including: sterilizers, washers, ultrasonics, infection prevention and reprocessing best practices

Drive customer engagement and lead generation through follow-up on qualified leads, nurturing customer relationships, and collaborating with Sales to identify and develop new opportunities across existing and prospective accounts

Develop and deliver SPD product training workshops and demos, both virtually and in-person, for internal sales teams and rep firms to drive funnel progression

Champion the voice of the customer through partnership with product management; capturing customer feedback, validating new offerings, troubleshooting issues, and contributing to product launch materials

Audit sterile processing workflows and equipment usage, documenting findings, recommending improvements, and closing gaps in compliance or efficiency

Create and maintain technical content, including: bulletins, quick-reference guides, and digital resources; ensuring ongoing access to up-to-date material for reps and customers

Represent Skytron at industry events and conferences, lead the annual SPD Sales/Service Summit, and coordinate roundtables and AORN-HSPA chapter meetings to drive sales engagement and knowledge sharing

Qualification

Clinical educationSales supportSterile processing expertiseCRM toolsProfessional certificationsCustomer relationship managementTrainingPresentationsProblem-solving mindset