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GlossGenius · 5 hours ago

Strategy & Operations Manager, Customer Strategy

New York, NY

Full-time

Hybrid

Senior Level

$170K/yr - $210K/yr

5+ years exp

GlossGenius is building an ecosystem enabling entrepreneurs to succeed by providing business management tools. The Senior Strategy & Operations Manager, Customer Strategy will support the company's strategic shift towards new customer segments by analyzing target segments and ensuring operational execution aligns with growth goals.

FinTechMobile AppsSaaS

Responsibilities

Contribute to the development and execution of the roadmap and long-term vision for acquiring and retaining new customer segments

Conduct quantitative and qualitative analysis to understand target verticals, customer segments, competitive landscape, and key requirements for winning and serving new customer profiles

Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support strategic customer acquisition and retention goals

Analyze the economics, value, and opportunity costs of customer-centric initiatives, providing insights and recommendations on their impact to growth, revenue, and broader business goals

Support the design and execution of tests and experiments related to customer acquisition, onboarding, and engagement to prove market fit and accelerate growth in new customer segments

Qualification

Business analysisStrategic financeData synthesisCustomer strategyCross-functional collaborationAnalytical toolsProblem-solvingRelationship building

Required

5-8+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment

Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes

A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight

Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals

Benefits

Flexible PTO

Competitive health & dental insurance options, with premiums partially or fully covered by GG

Fertility and adoption benefits via Carrot

Generous, fully-paid parental leave policy

401k benefit - employees are eligible to contribute starting day 1 of employment

Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses

Pre-tax commuter benefits

Dependent Care FSA

Home oﬃce support

Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year