Mount St. Mary's University · 2 months ago
Audio Visual (A/V) Technician Support Specialist
Emmitsburg, MD
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hr
2+ years expMount St. Mary's University is seeking an Audio Visual (A/V) Technician Support Specialist to provide technical support for A/V systems on their Frederick campus. The role involves training users, troubleshooting equipment, and managing live sound for events, among other responsibilities.
EducationHigher EducationUniversities
Responsibilities
Train end-users on A/V systems & equipment
Provide technical setup and support for Web Conferencing (Zoom, Teams, WebEx, Etc.) and troubleshoot equipment
Livestreaming campus lectures & events
Setup and tear down of A/V before and after events
CATV maintenance & repair
In depth knowledge of audio systems, mics, mixers, amps, speakers
Live sound management of audio equipment, mixing board, for indoor or outdoor events in the following locations, arena, chapel, theater, auditoriums or lecture halls
Responsible for sound checks, equipment placement, volume and quality of sound
Understand and trouble shoot all A/V equipment as well as auditorium & classroom configurations
Documentation of A/V system processes
Coordinate tech & A/V equipment for internal and external users & event requirements
Working knowledge of a range of A/V diagnostic utilities & tools
Collaborate with ITSC/AV Manager on A/V projects and expansion plans
Install, maintain and upgrade equipment and its associated infrastructure
Receive and respond to incoming calls, texts, and/or e-mails regarding A/V software/hardware problems
Runs diagnostic tests to isolate system problems and make recommendations for potential solutions
Perform related duties consistent with the scope and intent of the department
Ability to work independently and with the ITSC Team when necessary
Supervise AV Student Techs
Inventory of A/V equipment and tracking
Making Ethernet and Coax cables
Other duties as assigned
Qualification
Required
Excellent customer service skills
Technical proficiency in Microsoft Office
Train end-users on A/V systems & equipment
Provide technical setup and support for Web Conferencing (Zoom, Teams, WebEx, Etc.) and troubleshoot equipment
Livestreaming campus lectures & events
Setup and tear down of A/V before and after events
CATV maintenance & repair
In depth knowledge of audio systems, mics, mixers, amps, speakers
Live sound management of audio equipment, mixing board, for indoor or outdoor events in the following locations, arena, chapel, theater, auditoriums or lecture halls
Responsible for sound checks, equipment placement, volume and quality of sound
Understand and trouble shoot all A/V equipment as well as auditorium & classroom configurations
Documentation of A/V system processes
Coordinate tech & A/V equipment for internal and external users & event requirements
Working knowledge of a range of A/V diagnostic utilities & tools
Collaborate with ITSC/AV Manager on A/V projects and expansion plans
Install, maintain and upgrade equipment and its associated infrastructure
Receive and respond to incoming calls, texts, and/or e-mails regarding A/V software/hardware problems
Runs diagnostic tests to isolate system problems and make recommendations for potential solutions
Perform related duties consistent with the scope and intent of the department
Ability to work independently and with the ITSC Team when necessary
Supervise AV Student Techs
Inventory of A/V equipment and tracking
Making Ethernet and Coax cables
Technical training and experience in personal computer hardware and software, audio visual systems and networking
Familiarity with PCs, cameras, printers, projectors, touch panels, sound systems including mixers, amplifiers, microphones, etc
Two to three years AV technician or AV installer experience
Proficiency and in-depth knowledge of AV systems
Ability to read architectural and schematic diagrams (System and Building Drawings)
Proficiency with PCs and MS Office
Audio DSP programming and balancing
Crestron/AUX/Extron Control System loading and debugging (programming is a plus)
VTC and Digital Media knowledge and experience
Ability to climb stairs
Normal, corrective vision range, the ability to distinguish letters, numbers & symbols
The ability to lift and move computer equipment, if needed, of up to 40 pounds
Must be able to negotiate between various buildings on campus
Must be able to work weekends and overtime based on diverse remote learning classes/event schedules
AA or Vocational High School diploma in audio-visual engineering or related field and two (2) years as an A/V Technician, Or High School Diploma or GED and six (6) years of A/V Systems experience
Must be customer focused
Promote a continuous quality improvement effort to enhance the services provided to clients, students & staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, professionalism, and sensitivity
Overtime, weekend and evening as required
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
The successful candidate will have and maintain excellent customer-service skills, high attention to detail, be willing to learn and be part of a team
Benefits
Full benefits
Annual, holiday and sick leave
Tuition remission for graduate and undergraduate classes at Mount St. Mary’s University
Retirement program with a match
Generous paid time off schedule
Company
Mount St. Mary's University
Founded in 1808, Mount St.
501-1000 employees
H1B Sponsorship
Mount St. Mary's University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (1)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$3.55MKey Investors
Rural Maryland CouncilNational Institutes of Health
2025-10-10Grant· $0.12M
2020-09-30Grant· $0.43M
2019-02-14Grant· $3M
Leadership Team
Dr. Paula Whetsel-Ribeau
Vice President, Chief Equity and People Officer
Kristin Hurley, SPHR
Chief Human Resources Officer
Recent News
2025-11-01
2025-10-16
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