US CLOUD: Microsoft Premier/Unified Support Alternative ยท 2 months ago
Premier Support Engineer (2am - 11am CST)
United States
Full-time
Remote
Mid Level
4+ years expUS Cloud is a technical support provider focusing on Microsoft technologies, and they are seeking a Premier Support Engineer. This role is essential for assisting clients in deploying and troubleshooting Microsoft solutions while ensuring high levels of customer satisfaction and contributing to service improvement initiatives.
Cloud ComputingCloud Data ServicesCloud Storage
Responsibilities
Use strong knowledge of Microsoft technologies to efficiently resolve tickets
Quickly identify and troubleshoot issues to provide timely, lasting solutions
Document all troubleshooting steps and keep clients updated on progress
Identify and suggest improvements to enhance service delivery
Contribute to Knowledge Base articles and share lessons learned
Analyze ticket trends and recommend changes to prevent recurring issues
Maintain regular communication with clients, addressing issues proactively
Advocate for client needs, providing strategic solutions aligned with their goals
Monitor client systems and offer advice to prevent technical issues
Create and maintain technical documentation for internal and client use
Promote and support the use of AI tools
Collaborate with team members to fill knowledge gaps and improve resources
Communicate technical issues clearly for both technical and non-technical audiences
Pursue relevant certifications to stay current in Microsoft technologies
Share new knowledge with the team through training and mentoring
Apply new skills to improve daily tasks and seek opportunities for professional growth
Qualification
Required
4+ years of experience in Microsoft technologies
Proficiency (3+ years) in Windows Server
Advanced understanding of Active Directory/Azure AD and DNS
Demonstrated skills in technical writing
Consistent ability to excel in a virtual work environment
A degree in Computer Science, Management Information Systems, Business, or related field or equivalent work experience
Preferred
Ongoing pursuit of advanced certifications in Microsoft technologies
Company
US CLOUD: Microsoft Premier/Unified Support Alternative
The #1 Gartner-Recognized Alternative to Microsoft Support US Cloud is the leading independent provider of enterprise Microsoft support, delivering 24/7/365 break-fix and consultative support across the entire Microsoft technology stack.
201-500 employees
H1B Sponsorship
US CLOUD: Microsoft Premier/Unified Support Alternative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (8)
2022 (5)
Funding
Current Stage
Growth StageLeadership Team
Matt Harris
Chief Executive Officer
Chad Rust
Chief Technology Officer
Company data provided by crunchbase