Regeneron · 1 week ago
Associate Director, Customer Insights - Immunology
Sleepy Hollow, NY
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$157K/yr - $257K/yr
7+ years expRegeneron is seeking an Associate Director, Customer Insights for Immunology to join their team. This role involves leading market research plans and collaborating with stakeholders to inform business decisions regarding Nasal Polyps and Eosinophilic Esophagitis.
BiopharmaBiotechnologyPharmaceutical
Responsibilities
Lead market research plans and individual projects that inform business decisions for Immunology (Nasal Polyps and Eosinophilic Esophagitis), including U.S./global and HCP/patient initiatives
Develop innovative Customer Insights plans that align with strategic imperatives for Immunology (Nasal Polyps and Eosinophilic Esophagitis), demonstrating an ability to translate insights gaps into key business questions and inform the optimal research approach
Proactively recommend studies that inform critical brand decision-points and address brand opportunities and challenges
Develop and maintain a mutually beneficial partnership with stakeholders across Immunology (Nasal Polyps and Eosinophilic Esophagitis) CBU and CSI&A; strike a balance between project rigor, timelines and ability to influence decisions
Manage market research suppliers to design, scope, execute and analyze research results and develop business implications
Collaborate with the Immunology (Nasal Polyps and Eosinophilic Esophagitis) CBU, and CSI&A colleagues to influence data capabilities and stay informed on the market landscape and competitive outlook
Work closely with Advanced Analytics partners to effectively measure brand performance via secondary data sources; address related questions from senior leadership
Demonstrate proficiency and drive continuous improvement in primary research designs and analysis (qualitative and quantitative), and develop customized innovative research solutions to address complex strategic business issues
Manage all primary research in accordance with internal compliance policies and best practices, with agreed upon preferred vendors
Recommend reasonable, evidence driven business-building ideas, while encouraging the use of customer and market insights to inform strategic business decisions
Establish, manage and share outcomes from plans that measure and track performance against critical success factors
Synthesize insights and analyses from a variety of sources (marketing research, competitive intelligence, secondary data) to inform strategic choices and decisions; develop and present findings to business teams and senior management
Consolidate and integrate a variety of data and information into actionable and differentiating insights that identify business opportunities/strategies, keeping in mind portfolio implications
Create compelling presentations that communicate complex insights in a manner that is easily understood and actioned upon
Recommend reasonable, evidence driven business-building ideas, while encouraging the use of customer and market insights to inform strategic business decisions
Qualification
Required
Minimum BA/BS with 10 years of pharmaceutical/biotech commercial experience (or MBA/MS with 7+ years), in roles of increasing accountability; prior experience with market-leading brands required and immunology-specific experience is desired
Demonstrated success in using market research to inform and influence important business decisions
Experience in survey design, data analysis (including secondary data), managing suppliers, presenting results, and recommending courses of action supported by research findings
Experience in biologic drugs and in immunology (required)
Experience in cross-functional communication and consensus building
Strong technical understanding of marketing research methodologies and deep knowledge and experience across multiple complex research tools
Strong understanding of data sources and nomenclatures in the product development environment
Demonstrated knowledge of the legal and regulatory environment, as it relates to commercialization in the pharmaceutical/biotechnology industry
Demonstrated flexibility, leadership, influence and emotional intelligence in working across stakeholders
Extensive experience with managing numerous projects concurrently against stringent deadlines in a fast-paced, timeline-driven atmosphere
Strong analytical skills and strategic thinking ability
Concise and impactful written and verbal communication skills
Demonstrated experience in influencing and driving decision making
Expertise in data visualization and data storytelling of market research findings
Preferred
Prior experience working in an Alliance partnerships preferred
Benefits
Health and wellness programs (including medical, dental, vision, life, and disability insurance)
Fitness centers
401(k) company match
Family support benefits
Equity awards
Annual bonuses
Paid time off
Paid leaves (e.g., military and parental leave)
Company
Regeneron
Regeneron Pharmaceuticals specializes in the discovery, development, and commercialization of innovative medicines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$15.93MKey Investors
U.S. Department of Health & Human Services
2024-07-11Post Ipo Equity· $2.03M
2023-10-18Post Ipo Equity· $5M
2016-08-22Post Ipo Equity· $8.9M
Leadership Team
Aris Baras
Senior Vice President, Regeneron Pharmaceuticals, General Manager, Regeneron Genetics Center
Bari Kowal
Senior Vice President, Head Development Operations & Portfolio Management
Recent News
Pharmaceutical Technology
2026-01-16
2026-01-16
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