Apply on Employer Site

Leslie's · 1 day ago

Customer Care - International Hot Tubs

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Leslie's is a leading dealer of wellness products, including hot tubs and fireplaces. They are seeking a Customer Care representative to assist customers with product and service inquiries, handle billing disputes, and process service orders. The role requires strong communication skills and a commitment to customer satisfaction.

Consumer GoodsE-CommerceRetail

Responsibilities

Answering the phone in a friendly and professional manner Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Follow up on customer challenges with customer and necessary departments

Contribute to team projects and be accountable to finish any assigned tasks

Attract potential customers by answering product and service questions; suggesting information about other products and services

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Contributes to team effort by accomplishing any related results or additional tasks as needed. Competencies

Continued demonstration of willingness to continue to learn and ask questions about products, processes, and overall industry

Computer efficacy in regards systems used by our department; Google, and Microsoft Office (systems may vary by department)

Being a good team-member and serving the customer is our main focus

Qualification

Customer ServiceProduct KnowledgeProblem SolvingDocumentation SkillsCommunication SkillsMulti-taskingPhone SkillsAnalyzing InformationAttention to DetailListeningResolving Conflict