Customer Service Representative (Florida) Military-Affiliated (Veterans) jobs in United States
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Northwell Health · 2 months ago

Customer Service Representative (Florida) Military-Affiliated (Veterans)

position4875 BELFORT ROAD, Jacksonville, FL, 32256, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$35K/yr - $52K/yr

Northwell Health is a healthcare provider seeking a Customer Service Representative to manage patient calls at their centralized call center. The role involves assisting with appointment scheduling, messaging physicians, and ensuring patient satisfaction by resolving issues and fulfilling patient needs.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing
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H1B Sponsor Likelynote

Responsibilities

Manages patient calls to the Health System's enterprise-wide centralized call center
Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals
Fulfills patient needs, resolves issues, and ensures patient satisfaction

Qualification

Customer Service ExperienceCall Center ExperienceAppointment SchedulingCommunication with PhysiciansProblem-SolvingCommitment to Patient Satisfaction

Required

Military affiliation (Veterans)
Experience in customer service or call center environment
Ability to manage patient calls effectively
Skills in appointment scheduling
Ability to communicate with physicians regarding test results, clinical advice, and medication requests
Strong problem-solving skills to resolve patient issues
Commitment to ensuring patient satisfaction

Company

Northwell Health

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Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
dateFounded in 1997
location
Manhasset, New York, USA
people-size10001+ employees
web-link
https://feinstein.northwell.edu/

H1B Sponsorship

Northwell Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)

Funding

Current Stage
Late Stage
Total Funding
$58.3M
Key Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M

Leadership Team

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Michael Dowling
President and CEO
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Nick Stefanizzi
Chief Executive Officer at Northwell Direct
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Recent News

Morningstar.com
Feinstein Institutes’ Researchers Develop Promising Therapeutic for Sepsis-Induced Acute Lung Injury
2025-12-15
Business Wire
Northwell Health’s Feinstein Institutes’ Dr. Kevin J. Tracey Elected to National Academy of Inventors’ 2025 Class of Fellows
2025-12-11
Business Wire
Feinstein Institutes’ Research Pinpoints Core Cause of Vascular Cognitive Impairment, Unlocking New Therapeutic Avenues for Cognitive Decline
2025-12-05
Company data provided by crunchbase