Xometry · 1 month ago
Director/Sr. Manager, Sales Engineering
North Bethesda, MD
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
7+ years expXometry is a digital marketplace that connects innovative thinkers to manufacturers, facilitating growth and access to global manufacturing resources. They are seeking an experienced Director/Senior Manager of Sales Engineering to lead a team of Technical Account Managers, ensuring enterprise customers maximize their use of Xometry's platform post-sale.
3D PrintingArtificial Intelligence (AI)Industrial EngineeringSoftware
Responsibilities
Lead and Develop the TAM Team: Recruit, mentor, and coach a team of skilled Technical Account Managers, fostering a culture of technical depth, proactive problem-solving, and superior customer satisfaction
Post-Sale Technical Ownership: Own the technical relationship with key enterprise accounts post-sale, ensuring seamless onboarding, integration, and adoption of Xometry's platform and services
Solution Architecture & Value Realization: Guide the TAM team in understanding complex, long-term customer manufacturing needs and designing technical solutions that drive measurable value and utilization of Xometry's various processes
Technical Escalation & Support: Act as the final point of escalation for complex technical issues, ensuring quick and accurate resolution to maintain customer trust and retention
Cross-functional Feedback Loop: Work closely with Product Management and Engineering to relay detailed, structured customer feedback regarding platform gaps, technical needs, and manufacturing trends to inform the product roadmap
Account Expansion & Enablement: Partner with Account Managers to identify and support technical expansion opportunities within existing customer accounts by demonstrating new manufacturing capabilities or platform features
Process Improvement: Develop and standardize best practices, tools, and methodologies for the TAM team to ensure consistent, high-quality technical service delivery
Qualification
Required
7+ years of experience in a customer-facing technical role (e.g., Technical Account Management, Solutions Architecture, or Sales Engineering), with at least 3+ years managing or leading a technical team
Strong technical background with a deep understanding of manufacturing processes (e.g., CNC Machining, 3D Printing, Injection Molding) and the digital systems used in the space
Proven experience managing technical relationships with enterprise-level clients and driving successful platform adoption and retention
Exceptional presentation, listening, and interpersonal skills with the ability to articulate complex technical concepts clearly and persuasively
Demonstrated ability to coach, mentor, and inspire a technical team focused on post-sale customer value and retention
Bachelor's degree in Engineering or a related technical field is required
Company
Xometry
Xometry is an online marketplace that allows customers to access a network of machine shops and custom manufacturers.
1001-5000 employees
H1B Sponsorship
Xometry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$447.2MKey Investors
T. Rowe PriceBosch VenturesGreenspring Associates
2025-06-10Post Ipo Debt· $250M
2021-06-30IPO
2020-09-09Series E· $75M
Leadership Team
Randy Altschuler
Founder and CEO
James Miln
Chief Financial Officer
Recent News
2026-01-09
2025-12-14
Company data provided by crunchbase