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Yellowstone Club · 1 day ago

Billing Coordinator

Big Sky, MT

Full-time

Onsite

Entry Level

$26/hr - $28/hr

3+ years exp

Yellowstone Club is a private residential community in Big Sky, Montana, offering a unique ski and golf experience. The Billing Coordinator will assist the Senior Revenue and Accounts Manager with all departmental billing and Member accounts while providing high-quality customer service to Members and guests.

GolfMedia and EntertainmentResortsTravel

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service

Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner

Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately

Maintain a favorable working relationship with all company employees to foster and promote a positive working environment

Effectively take direction from Accounts Manager

Answering billing inquiries via phone and email

Daily management of multiple tracking spreadsheets

Logging and entering charges into club resort management system

Managing tracking, billing, and payment of services performed by outside vendors

Reconciling purchases for the Residential Services department

Working with property managers, residence experience coordinators, and housekeepers within Residential Services, as well as with other departments within YC, as a first point of contact for communication between staff and Members

Perform all duties and responsibilities in a timely and efficient manner in accordance with established Yellowstone Club policies, procedures, and standards of service to achieve the overall objectives of this position

Manage the allocation of applicable service fees

Perform audits of financial spreadsheets to ensure 100% accuracy

Invoice and receipt coding

File organization and management

Data input and management

Demonstrate exceptional knowledge in providing guidance and assistance for all Club experiences

Deliver anticipatory customer service in a friendly, gracious and informative manner

Meet departmental productivity, organization, punctuality/attendance, and consistency standards

Maintain a positive and respectful attitude

Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times

Maintain privacy and discretion of our Members and guests at all times

Maintain a clean and neat appearance at all times

Communicate regularly and effectively with all employees, supervisors, managers, and directors

Perform work in a safe and high quality manner

Project a favorable image of Yellowstone Club at all times

Qualification

Billing managementCustomer serviceMicrosoft Office SuiteAccounting knowledgeData managementCommunication skillsProblem-solvingOrganizational skills

Required

Business, Accounting, or another related degree from an accredited 4-year college or university. OR

3+ years of work-related skill, knowledge, and/or customer service experience

Valid US Driver's License preferred

Proficiency working with basic technology, including smartphones, computers, and email

Expert knowledge of all Microsoft Office Suite Products, including Excel, Outlook, File Share, and Smartsheet

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology

Strong written and verbal communication and correspondence skills

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly

Able to perform basic math calculations

Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving