RingCentral · 2 months ago
Customer Success Manager, Small Business - Entry Level
Denver, Colorado
Full-time
Onsite
Entry Level
$58K/yr - $85K/yr
1+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. The Customer Success Manager focused on Small Business will serve as the direct support function to valued customers, ensuring they effectively utilize RingCentral’s products and drive business success.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Encourage customers to utilize new features that will help them drive their business forward
Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
Evaluate churn and downsell risk for each customer using scoring tools and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
Recommend programs that ensure that customers are successfully adopting our platform that align to their business needs
Conduct quarterly customer success reviews to ensure customers get the most value out of their RingCentral investments
Align customers with the enablement resources to drive adoption
Be a self starter
Track renewals and identify opportunities for upsells and cross-sells within the digital customer base
Develop and implement scalable digital programs for customer communication, support, and outreach
Analyze customer usage data and key CS indicators to identify trends, potential risks (like churn), and opportunities for engagement and growth
Proficiency with customer success platforms, AI, automation tools, and other digital technologies
Comfort working in a fast-paced environment and managing multiple customer engagements simultaneously
Own, drive and manage the renewals process in collaboration with the account team
Accurately maintain/update a rolling 120 day forecast of your accounts and communicate any renewal risk to internal resources in order to develop resolution strategies
Qualification
Required
1-2 yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS or Start Up company
Bachelor's Degree or equivalent experience in Customer Success, Consulting or Account Management
Proven experience working with stakeholders and efficiently communicating internal and external voices
Strong skills in verbal and written communications, bias to action, and task management
Knowledge of Salesforce
Encourage customers to utilize new features that will help them drive their business forward
Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
Evaluate churn and downsell risk for each customer using scoring tools and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
Recommend programs that ensure that customers are successfully adopting our platform that align to their business needs
Conduct quarterly customer success reviews to ensure customers get the most value out of their RingCentral investments
Align customers with the enablement resources to drive adoption
Be a self starter
Track renewals and identify opportunities for upsells and cross-sells within the digital customer base
Develop and implement scalable digital programs for customer communication, support, and outreach
Analyze customer usage data and key CS indicators to identify trends, potential risks (like churn), and opportunities for engagement and growth
Proficiency with customer success platforms, AI, automation tools, and other digital technologies
Comfort working in a fast-paced environment and managing multiple customer engagements simultaneously
Own, drive and manage the renewals process in collaboration with the account team
Accurately maintain/update a rolling 120 day forecast of your accounts and communicate any renewal risk to internal resources in order to develop resolution strategies
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-16
2026-01-07
Company data provided by crunchbase