Tavus · 2 months ago
Solutions Engineer
San Francisco, CA
Full-time
Hybrid
Mid Level
$140K/yr - $190K/yrTavus is a research lab pioneering human computing, focused on building AI Humans that enhance interactions between people and machines. The Solutions Engineer will play a critical role in both Sales and Customer Success, facilitating customer engagement and ensuring smooth solution design and integration.
Artificial Intelligence (AI)Developer PlatformGenerative AISoftwareVideo
Responsibilities
Become a wealth of knowledge - Understand how our product works on a deep technical level so you can support customers
Creative problem solver - Work with customers to ideate and architect a solution that works with their business
Diagnose and solve fast – Debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers
Think like the customer – Spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or, just do it yourself)
Build - Create developer resources, like sample code, etc
Optimize for zero – Aim for near-zero time to resolution. Every inefficiency is an opportunity to build a faster path forward
Scale yourself – Automate, document, and streamline processes so future users never hit the same roadblocks twice
Own technical enablement – Help enterprise teams understand best practices for integrating and scaling with our platform
Qualification
Required
Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – You can build, deploy, and debug an end-to-end application. Likely you love v0
You're great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks
A 'customer-obsessed' mindset – You care deeply about the developer experience and take pride in solving problems fast
Ability to translate highly technical issues into simple, clear explanations
A scrappy, solution-driven approach – If something's broken, you don't just report it, you fix it (or figure out how to)
Comfortable working in JavaScript/TypeScript, Python, or similar – Comfortable with APIs, webhooks, and debugging complex technical integrations
Preferred
Bonus: Experience working with AI/ML models or video processing APIs
Benefits
Flexible work schedule
Unlimited PTO
Competitive healthcare
Gear stipends
Company
Tavus
Tavus develops AI humans that remember and empathize, enabling seamless transitions across chat, voice, and video.
Founded in 2020
51-200 employees
H1B Sponsorship
Tavus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
Funding
Current Stage
Growth StageTotal Funding
$64.22MKey Investors
CRVScale Venture PartnersSequoia Capital
2025-11-12Series B· $40M
2023-08-29Series A· $18M
2023-03-20Seed· $6.1M
Leadership Team
Hassaan Raza
Co-Founder / CEO
Quinn Favret
Co-Founder, COO
Recent News
2025-12-10
2025-12-10
Sourcery
2025-11-21
Company data provided by crunchbase