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Blue Cross Blue Shield of Michigan · 2 months ago

Business Analyst II-Salesforce

600 Lafayette East, Detroit, MI, 48226, US

Full-time

Onsite

Mid Level

4+ years exp

Blue Cross Blue Shield of Michigan is seeking a Business Analyst II to join their Salesforce Business Technology department. This role involves supporting project work, Salesforce reports, and data analytics, with a focus on end user support and aligning technology solutions with business strategies.

Health CareHealth Insurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Align technology solutions with business strategies comprised of moderate to complex business processes

Work with business unit managers, project managers, agile teams, and business stakeholders to identify and capture business problems and non-functional requirements

Clearly communicates the organization’s options through the business case making full use of external research and industry-specific trends

Develop materials and present results from pulled reports

Translate business requirements and user stories into functionality and features

Aid team in performing technological assessments and assist in developing recommendations based on business relevance, appropriate timing, and deployment

Develop recommendations for resolution of problems and review recommendations with team

Work closely with developers and end users to ensure technical compatibility and user satisfaction

Assist in agenda setting and project prioritization efforts for planning sessions

Serve as a key partner with business units, identify requirements and facilitate and manage requirements and user story discovery sessions and drive the development of session documentation

Collaborate with team on systems and process automation planning to align with industry best practices and meet business / IT needs

Coach employees to make use of technology and information when necessary

Qualification

SalesforceData analyticsRequirements gatheringAgile methodologiesSQLPresentation skillsExcel proficiencyAnalytical skillsProblem-solvingCommunication skills

Required

Bachelor's degree preferred. Or equivalent work experience

Four (4) to six (6) years of relevant system solution development, testing and implementation work experience required

In-depth knowledge of business operations, systems requirements, development methodologies, and IT processes and technologies

Requires technical, analytical, and interpersonal skills

Familiarity with standard and emerging IT processes, tools, and frameworks

In-depth knowledge of the insurance industry (e.g., members, eligibility, claims, etc.)

Experience in eliciting requirements and performing testing

Knowledge of Agile, DevSecOps, and Design Thinking Methodologies

Experience translating customer journeys into user stories

Knowledge of information gathering, planning, and organizing methods and principles

Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools

The ability to influence stakeholders and work closely with them to determine acceptable solutions

Fundamental analytical and conceptual thinking skills

Excellent planning, organizational, and time management skills

Strong written and verbal communication skills including technical writing skills

Ability to conduct research into a wide range of computing issues as required

Ability to absorb and retain information quickly, specifically complex technical information

Good understanding of the organization's goals and objectives

Enthusiasm for working with technical teams producing complex solutions

Applies original thinking to produce new ideas and innovate

Preferred

Strong proficiency in Excel or any other reporting tool

Experience working with end users

Prior experience developing presentations using PowerPoint

Excellent communication skills

Strong interest in the Salesforce ecosystem

Strong emphasis on problem-solving and creative thinking skills

Desired technical skills Systems Development Life Cycle (SDLC), Structured Query Language (SQL), Quality Assurance (QA), Requirements Gathering, Functional Specifications, and Advanced Analysis

Company

Blue Cross Blue Shield of Michigan

Glassdoor3.9

We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.

Founded in 1929

Detroit, Michigan, USA

5001-10000 employees

http://www.bcbsm.com/

H1B Sponsorship

Blue Cross Blue Shield of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (66)

2024 (49)

2023 (38)

2022 (58)

2021 (74)

2020 (60)