Botify · 2 days ago
Director, Account Management
New York, United States
Full-time
Hybrid
Director/Executive
$130K/yr - $150K/yr
7+ years expBotify is a leader in AI search technology, empowering brands to achieve visibility and control in search platforms. The Director of Account Management will manage a team focused on customer retention and growth, ensuring the delivery of value and strategic relationships while driving performance against renewal and upsell targets.
SEOSoftware
Responsibilities
Lead and mentor a high-performing team of Mid-Market Account Managers, providing coaching, guidance, and professional development
Drive customer retention and expansion by ensuring the team is delivering value, deepening strategic relationships, and proactively managing risk
Own team performance against renewal and upsell targets, pipeline development, and account health metrics
Partner cross-functionally with Services, Program Management, Product, and Support to align on customer strategy and drive outcomes
Develop scalable processes, playbooks, and forecast hygiene to support predictable growth across your book of business
Leverage AI-powered tools and automation to improve team efficiency, identify risk and upsell opportunities, and streamline account workflows
Evaluate and implement AI-driven solutions to scale customer insights, optimize renewal forecasting, and personalize outreach at scale
Contribute to the global Account Management leadership team, helping to shape vision, process, and culture as Botify scales
Qualification
Required
Based in the NYC Metropolitan area – this role requires 3-4 days in person working from our NYC office
7-10+ years of experience in Account Management, Sales, or Customer Success, ideally in SaaS
3+ years of people management experience, with a proven track record of developing and retaining top talent
Experience managing mid-market or commercial customer segments with ownership over revenue goals
Proven ability to balance customer advocacy with commercial outcomes
Comfortable operating in a fast-paced, cross-functional environment with evolving priorities
Excellent communicator with strong executive presence and ability to influence internally and externally
Strong operational rigor – experience with Salesforce, forecast management, and scalable processes
Preferred
SEO or digital marketing experience a plus
Benefits
Unlimited Time Off
11 company holidays
16 weeks of parental leave
Summer Fridays
ClassPass Subscription
Team building events and initiatives
Flexible work policy
Commuter benefits
401k
Health and Wellness perks
Company
Botify
Botify is the unified suite of applications assisting enterprise SEO stakeholders in each phase of the organic search process.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$82.2MKey Investors
Idinvest Partners
2024-01-03Debt Financing
2021-09-02Series C· $55M
2019-02-26Series B· $20M
Leadership Team
Adrien Menard
Co-founder & CEO
Thomas Grange
Co-founder and Chief Innovation Officer
Recent News
2025-10-23
2025-10-22
MarTech
2025-07-06
Company data provided by crunchbase