Hartford HealthCare · 2 months ago
Financial Counselor / PA Self Pay
Farmington, CT
Full-time
Onsite
Entry, Mid Level
2+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking a Financial Counseling Specialist to assist patients with their medical bills. This role involves analyzing and resolving patient balances, processing financial assistance requests, and maintaining communication with patients and providers regarding their accounts.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Processes requests for Financial Assistance according to policies and procedures. Approves requests within defined thresholds
Processes self-pay refunds, payments, payment plans and transfers
Performs pre bad debt screening (reviews accounts for Medicaid Eligibility and/or bad debt vs. charity care)
Updates insurance information on patient accounts that is obtained after the visit is completed
Processes and takes action on Return Mail, Closed/Return Accounts, Bankruptcies, Attorney Requests, Settlements, and other patient correspondence
Qualification
Required
High School Diploma or equivalent work experience is required
Minimum of 2 – 4 years of self-pay billing and/or collections experience with a hospital, professional office, or healthcare vendor
Minimum of 1 year of experience in a multi-entity system with EPIC
Experience with Medicaid Eligibility and Financial Assistance Programs
Maintains thorough knowledge of State and Federal laws and HHC policies regarding Financial Assistance and Self-Pay Collections
Models teamwork through cooperation and collaboration within and outside the work group
Ability to work in a high volume setting with multiple priorities and deadlines
Excellent communication and customer service skills
Proficient in the use of a computer
Critical thinking skills
Ability to attain productivity and quality standards per department requirements
Preferred
Associate's Degree is preferred
HBI Patient Financial Services Certified is preferred, but not required
English, Spanish and/or Polish
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase