Hightouch · 1 week ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
$120K/yr - $160K/yr
2+ years expHightouch is a modern AI platform for marketing and growth teams, seeking an Account Manager to enhance customer relationships and drive renewals. The role involves being the primary relationship owner for clients, ensuring exceptional customer experiences, and identifying expansion opportunities.
CRMDeveloper PlatformSaaS
Responsibilities
Build and maintain strong relationships with customer champions and key stakeholders
Serve as the primary point of contact for all client concerns, needs, and strategic discussions
Drive contract renewals and identify expansion opportunities through upselling and cross-selling
Develop comprehensive understanding of client business goals and map our solutions to their needs
Collaborate with internal teams to ensure seamless delivery and client satisfaction
Maintain accurate client records and track contract updates, renewals, and account health
Generate regular progress reports for clients and internal leadership
Proactively address client challenges and develop tailored solutions
Lead renewal meetings and participate in strategic business reviews
Communicate expansion opportunities to the sales team and support deal progression
Qualification
Required
2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
Proven track record of meeting or exceeding quotas and driving positive customer outcomes
Experience managing retention and adoption for complex SaaS accounts
Strong written and verbal communication skills with ability to present to various stakeholder levels
Excellent organizational skills, attention to detail, and ability to manage multiple priorities
Self-starter mentality with ability to work independently and collaboratively
Strong problem-solving skills and process improvement mindset
Financial acumen and experience with contract management
Ability to adapt quickly to changing priorities and business needs
Customer-first approach with focus on building long-term partnerships
Benefits
Meaningful equity compensation in the form of ISO options
Early exercise
10-year post-termination exercise window
Company
Hightouch
Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$182.2MKey Investors
Sapphire VenturesBain Capital VenturesICONIQ Growth
2025-07-29Series C· $10M
2025-02-18Series C· $80M
2023-07-19Series B· $38M
Leadership Team
Kashish Gupta
Co-Founder and Co-CEO
Tejas Manohar
Cofounder and Co-CEO
Recent News
MarTech
2025-12-04
2025-11-15
Destination CRM
2025-11-15
Company data provided by crunchbase