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Wawa, Inc. · 3 weeks ago

Regional Catering Sales & Accounts Manager - Greater Richmond VA Area

Virginia, United States

Full-time

Hybrid

Senior Level

5+ years exp

Wawa, Inc. is dedicated to making life a little better every day, and they are seeking a Regional Catering Sales & Accounts Manager. This role is responsible for growing sales, managing customer relationships, and ensuring profitability for key Wawa Catering customers while developing plans to secure new business.

CoffeeCustomer ServiceFood and BeverageOil and GasRetail

Hiring Manager

Christina Ennis,CDR

Responsibilities

Create, manage and grow a portfolio of Wawa Catering customers, to include all elements of services from order intake to final delivery. Manage existing customer relationships, ensuring high quality execution of services

Manage a portfolio of accounts that represent various industries across regional Wawa markets

Manage retention plans across regional Wawa Catering customers

Manage relationship of key accounts to ensure full transparency on issues and upcoming changes

Ensure Wawa retains current business and achieves incremental profit and volume growth as set forth in the budget targets

Organize daily, weekly and monthly plans to meet with new and existing clients to solicit catering using techniques agreed upon by the catering leadership team

Gather and evaluate market intelligence to ensure Wawa Catering is best positioned to act quickly on changing market conditions. Maintain and update market knowledge on Wawa Catering chief competitors

Conduct detailed analysis at a customer level of portfolio profitability to understand order profiles, pricing, discounts, etc. Make recommendations and take required actions to ensure Wawa Catering maintains profitability targets

Manage a growth planning process in accordance with Wawa’s strategic development plan for B2C and B2B Catering plans

Partner with closely with regional Store Operation leadership and store teams regarding selling tactics (key relationships, location focus), capacity and labor planning/constraints

Manage the process of billing, invoicing, tax exemptions, reoccurring orders, collection efforts and contract management in conjunction with Corporate Accounting

Manage customer info request email queue and sales team voicemail, ensuring customers receive a timely and accurate response

Develop and manage the process of ensuring customer satisfaction from order intake to order completion

Solidify large custom catering deals, including bids and contracts, ensuring customer expectations are met along with safeguarding operational feasibility and profit margins

Ensure all activities fall within the operating guidelines set forth by Local, State and Federal food safety regulations

Act as a brand ambassador for Wawa

Qualification

Catering sales experienceAccount managementCustomer service skillsMicrosoft Office proficiencyCRM systemsOrder management systemsAnalytical skillsNegotiation skillsLeadership skillsInterpersonal skillsOrganizational skills

Required

5-10 years in a catering customer service, account management, or sales role

Minimum five years Catering sales experience, comfortable cold calling

Able to utilize social media (eg: Linkedin) to build potential customer list

Experience in writing catering quotes

Familiar with coordination of small delivery operations and cost center management

Demonstrated skills in organization, communication, supervision and negotiation

Demonstrated ability to work cross-functionally across manufacturing and distribution areas

Proficient in use of Microsoft Office applications, CRM, order management & financial systems

Ability to work well individually as well as in a team environment

Excellent oral and written communication skills

Excellent customer service skills

Ability to work with little or no supervision

Detail oriented and excellent organizational skills

Excellent analytical and problem solving skills

Ability to handle multiple projects simultaneously and independently

Excellent interpersonal skills

Proven self-starter with demonstrated ability to make decisions

Excellent leadership skills

Travel required: 30% travel

Ability to effectively negotiate

On call 24/7/365 weekends, after hours, holidays as needed

Preferred

Bachelor's Degree preferred

Current book of catering business in applicable Region preferred

Company

Wawa, Inc.

Glassdoor3.8

Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C.

Founded in 1902

Glen Riddle Lima, Pennsylvania, USA

10001+ employees