Apply on Employer Site

Crossover Health · 6 hours ago

Host - Fulltime

Boise, ID

Full-time

Onsite

Entry Level

1+ years exp

Crossover Health is creating the future of health with a focus on wellbeing and prevention through a team-based medical group. The Host role is essential in providing exceptional member service by assisting with check-ins and demonstrating knowledge of health insurance benefits.

Health CareHealth DiagnosticsHospital

Responsibilities

Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism

Demonstrates a commitment to quality, delivering uncompromised service and outcomes

Accommodates special requests for member support whenever possible and helps to promptly resolve member questions

Assists with assigned projects and special provider or patient requests

Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery

Processes transactions required to begin or complete the visit

Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members

Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs

Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience

Performs other duties as assigned

Qualification

Customer serviceHealth insurance knowledgeBLS certificationComputer skillsMultitaskingIssue resolutionHealth care experienceInterpersonal skillsOrganizational skillsConflict management

Required

Bachelor's degree or equivalent experience

1 year of experience in customer service position

Preferred

Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP

Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment

Proven organizational skills

High level of ownership, accountability and initiative

Experience with multitasking, issue resolution, and conflict management

Experience in a health care service delivery environment

BLS (Basic Life Support) certification