Intuitive · 2 weeks ago
Service Operations Technician 3
Peachtree Corners, GA
Full-time
Onsite
Entry, Mid Level
$31/hr - $42/hr
2+ years expIntuitive is a pioneer and market leader in robotic-assisted surgery, committed to enhancing minimally invasive care. The Service Operations Technician 3 is responsible for skilled technical maintenance, repair, and testing of complex electronic components and robotic systems, ensuring quality and compliance with safety standards.
Health CareManufacturingMedical Device
Responsibilities
Perform failure analysis, repair, testing, and/or packaging per applicable work instructions and experience
Updates RMA information in SAP such as complaint root cause, complaint codes, pm findings, and repairs needed
Maintains work order information such as the BOM, operations completed, tools used for repair, material used for repair, and test results
Analyzes wiring diagrams, schematics, assembly drawings, and fab drawings to conduct repairs and testing of FRUs
Provide detailed symptom descriptions for Failures uncovered during repair, functional test, and calibration to assist in component level troubleshooting
Conducts quality inspections of own or other’s work to ensure workmanship standards are met
Complete all required documentation per GDP guidelines
Reports quality issues and provides details necessary to create quality notifications (VR, PL, NCs) records transaction in SAP as needed to preserve traceability
Maintains neat and orderly work area in compliance with 6S standards
Follows all safety procedures and protocols
Qualification
Required
2-4 years related experience, or degree in a STEM field, or equivalent combination of education and experience
Ability to read, write, and understand English
Ability to interpret written instructions
Ability to do basic math
Ability to apply logical understanding to carry out instructions
Ability to communicate effectively with technical and non-technical internal customers
Proficient use of computer and associated programs
Acute attention to detail
Excellent hand eye coordination
Ability to handle small parts and tools
Ability to work varying shifts
Ability to work in a team environment
High School Diploma or equivalent vocational training; and/or on the job training
Ability to lift up to 50lbs
Able to use office and test equipment in a typical office/light manufacturing environment
Repetitive motion. Substantial continual motion
Excellent hand-eye coordination
Vision abilities required include close, distance, color, depth and ability to adjust focus
Typical production & repairs environment
General knowledge of clean and organized work areas and practices
High urgency and stress associated with customer deadlines
Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone
Willing and able to work extended hours when necessary
Preferred
Associates or Bachelors degree in a STEM field
Proficiency with SAP or equivalent
Proficient with Agile or equivalent
Previous experience executing SQL queries
Previous experience in a regulated industry
Benefits
Market-competitive compensation packages
Base pay
Incentives
Benefits
Equity
Company
Intuitive
Intuitive designs and manufactures robotic-assisted surgical systems.
10001+ employees
H1B Sponsorship
Intuitive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (339)
2024 (238)
2023 (181)
2022 (285)
2021 (145)
2020 (138)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
St. Cloud Capital
2003-04-30Post Ipo Equity
2000-06-23IPO
1996-01-01Seed· $5M
Leadership Team
Gillian Duncan
Senior Vice President, Professional Education & Program Services - Worldwide
Myriam Curet
Executive Vice President & Chief Medical Officer
Recent News
2025-12-11
2025-11-14
Company data provided by crunchbase