Jeffer Mangels Butler & Mitchell LLP · 19 hours ago
Help Desk Analyst
Los Angeles, CA
Full-time
Hybrid
Entry Level
$82K/yr - $86K/yr
1+ years expJeffer Mangels Butler & Mitchell LLP (JMBM) is a results-driven law firm with a relentless focus on client satisfaction. The Help Desk Analyst will provide technical support and exceptional user service across IT applications and equipment, ensuring productivity and addressing urgent requests effectively.
ConsultingLegalProfessional Services
Responsibilities
Provide remote support and visit floor locations in order to install, troubleshoot, maintain and support IT applications and equipment, such as laptops, desktops, mobile devices, printers, monitors, telephones, etc
Harness communication skills to respond to all daily requests for IT technical service and support whether via phone, email, voicemail, in-person or via ticket notification
Create and update tickets for incident lifecycle tracking, follow-up and root cause resolution, meeting SLA agreements, and standard performance metrics
Display the highest level of customer service, interpersonal skills and professionalism by responding to customer needs in a timely and supportive manner, without delay
Work with IT leadership and colleagues in the Los Angeles, San Francisco and Orange County offices for daily operations, Firm wide projects and initiatives
Demonstrate a unique blend of technical and customer service skills with a professional and pleasant personality
Communicate effectively with good listening skills and readily identify with the needs of the customer
Contribute to and update the solutions knowledge base, evaluating and reporting trends
Maintain knowledge of the Firm's policies and procedures and Firm-supported technologies, while being aware of current industry trends and technologies
Setup and maintain multimedia and video conferencing systems for internal/external meetings
Qualification
Required
Minimum 1-2 years' experience working in a Help Desk or Desktop Support role
Associate/Bachelor's degree in a related technical field or equivalent work experience
Microsoft Windows operating systems, Office 365, iManage, Active Directory
Computer hardware maintenance and repair
Capacity to lift and move equipment up to 30 lbs. and is required to stoop, kneel, crouch or crawl in confined areas
Available to work after-hours and overtime as needed
Participate in the 24x7 weekend IT On-Call program, once out of every five weekends
Company
Jeffer Mangels Butler & Mitchell LLP
Jeffer Mangels Butler & Mitchell LLP (JMBM) is a full service law firm of approximately 120 lawyers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Travis Gemoets
Attorney and Partner
Recent News
Los Angeles Times
2025-03-14
Company data provided by crunchbase