UTMB Faculty Group Practice · 1 month ago
Maintenance Customer Service Manager - Galveston National Laboratory (GNL)
Galveston, Texas, United States
Full-time
Onsite
Senior Level
5+ years expUTMB Health is seeking a Maintenance Customer Service Manager for the Galveston National Laboratory. This role is responsible for leading the Property Services team, overseeing maintenance and repair activities, and ensuring high standards of safety and efficiency in facility management.
Hospital & Health Care
No H1B
U.S. Citizen Only
Responsibilities
Provides high-level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus
Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities. Completes and presents staff performance appraisals
Supports departmental goals to increase UTMB customer and employee satisfaction
Aligns staff with workloads and schedules, which includes scheduled time off and maintaining an acceptable/ available workforce
Collaborate with other Maintenance Customer Service Managers to optimize project scheduling and prioritization between areas
Develops close working relationships with strategic customers and partners
Determines and recommends the most efficient and effective methods of making repairs
Provides technical expertise and leadership for the maintenance and repair of critical equipment in research, healthcare, academic, and administrative facilities at UTMB
Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades to systems
Monitors the collection of and reviews equipment Preventive Maintenance reports and other pertinent data. Ensures that assigned Preventive Maintenance procedures are properly followed
Perform detailed inspections of operating equipment, personnel activities, and plant facilities as necessary. Identifies and addresses deficiencies in a timely manner
Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blueprints
Provides leadership to ensure employees comply with UTMB’s high standards of workmanship and safety
Inform appropriate personnel of unusual conditions, problems, or deficiencies
Provides guidance and training to emerging leaders
Provides feedback to maintenance staff regarding performance issues and maintains appropriate performance documentation
Mentors and provide guidance for maintenance staff
Provides mediation and conflict resolution for work groups and administers disciplinary action as necessary
Serves as primary contact for the maintenance and repair of all facilities on campus and some off-campus sites
Responsible for posting vacancy information, conducting employment interviews, and conducting departmental orientation of new hires
Arranges for the procurement of materials and services by the proper methods
Attend staff and safety training meetings, plant operation, maintenance, and other training courses as required. Trains personnel on operation and maintenance procedures
Follows and supports the SOPs and shift procedures established by the maintenance and utility departments
Oversees work area assignments to ensure schedules and budgets are met
Develops, manages, and monitors maintenance performance contracts, maintenance budgets, and purchase service contracts
Prepare technical specifications for equipment repairs and replacement contracts
Ensures maintenance programs are effectively integrated with Facilities Development, Planning, Environmental Health and Safety, Police, and other external UTMB departments
Participates in major capital project design, technical support, schedule planning, and final site inspections. Aids in the success of major capital projects from conception to completion
Monitors and provides information to support any institutional accreditation relating to maintenance. Includes, but is not limited to JCAHO, AAALAC, etc
Benchmarks with others to develop 'best practice' energy management programs
Analyzes building and equipment conditions and identifies deferred maintenance projects and scope. Provides project management support
Provides detailed estimates and maintains cost control of major deferred maintenance projects
Help maintain and update the Facilities Renewal Resource Model (FRRM) database for the campus that reports to the University’s governing body
Provides current contact information and actively participates in the Property Services leadership contact lists for nights, weekends, and holiday emergencies. Contact other leaders or maintenance technicians for response to emergencies as needed. Response may include resolution of issues by telephone and may require reporting to campus after normal work hours
Responds to calls and actively participates in support of Capital Projects, working after normal hours as needed. May require presence on campus during project work to ensure continuity of efforts and other leadership support
Participates in disaster/hurricane preparedness, i.e., E1a (On campus ride out team) or E1b (Return to campus recovery team)
Handles and maintains confidential documents and information
Identifies and adheres to the appropriate internal controls and reporting structure for the processes and provides mechanisms to monitor and enforce compliance
Performs related duties as required
Qualification
Required
Bachelor's degree in a related field and five years of related experience. (An equivalent combination of education and experience relevant to the role may be considered for this position.)
Must also have the ability to obtain Department of Justice Security Risk Assessment (SRA) approval within 6 months
Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services
Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services
If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participation in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP within two years after their hire date
Preferred
Five years of experience in managing staff or contractors
Experience with BAS software, drafting software, and/or electronic document management and utilization
High containment laboratory knowledge and experience
Working knowledge of Building Automation Systems, Desigo software
Certified Healthcare Constructor Certification
Certified Healthcare Facilities Manager Certification
Company
UTMB Faculty Group Practice
The University of Texas Medical Branch (UTMB) Faculty Group Practice (FGP) is comprised of over 950 faculty physicians and advanced practice providers who drive UTMB’s mission of improving health by delivering innovative education and training, pursuing cutting-edge research, and providing the highest quality patient care.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase