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ABB OPTICAL GROUP · 2 months ago

Sales Support Specialist

United States

Full-time

Remote

Entry Level

$33K/yr - $45K/yr

2+ years exp

ABB Optical Group is a company focused on providing support to their sales team and customers. The Sales Support Specialist role involves assisting Account Managers in maintaining and growing business, providing customer service, and managing various administrative tasks.

Health CareManufacturingMedical Device

Responsibilities

Help Region Retain Business and Customer Escalations either from Account Managers or Customers through proactive outreach and extra TLC with at risk customers to assist AM’s as needed by Day-to-day Support of AM’s (At Risk Customers/Customers that don’t want to wait on hold)

Checking Order status

Check on lost packages

Account maintenance

Credit Assistance

Backorder reports as needed

Help with training customers as needed (ie: B2B, B2C, invoice look up for returns)

Vendor reports

Proactive outreach and extra assistance with at risk customers to assist AM’s as needed and new account on boarding to assist AM’s create stickiness

Assist on how to use website

Ensure they do not have any questions / if so answer

Try to find out if they are going direct for any manufacturer

Discuss Lab / GP

Set up follow up call cadence to check in again

Routinely and consistently utilize reports and business intelligence to assist with customer targeting

Consistently support POA deliverables on a monthly and quarterly basis

Effectively and professionally interact with all teammates within their respective region which could include inside sales, customer advocate, sales support, and Business Development

Develop and maintain strong working relationships with Internal and External Partners

Manage Sales Support Inbox- Coordinate with appropriate departments based on Sales Initiatives to ensure account set up and provide communication back to the Account Managers. Sales Program inbox includes Account maintenance, Lead Development and follow up

Adhere to all company sales policy and guidelines

Qualification

Customer Service ExperienceClient Relationship ManagementOutbound Call Center ExperienceMS Office ApplicationsMeet DeadlinesWork with Multiple GroupsWritten Communication SkillsVerbal Communication Skills