Cook Medical · 5 hours ago
IT Support Services Associate I
Pittsburgh, PA
Full-time
Hybrid
Entry Level
1+ years expCook MyoSite, Inc. is part of the Cook Group, Inc. family, dedicated to making regenerative medicine a part of everyday medicine. The IT Support Services Associate I role involves providing support for the company’s information systems and ensuring their performance meets user requirements.
HardwareManufacturingMedical Device
Responsibilities
Responsible for the day-to-day operation of the information systems help desk
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment and software
Investigate user problems and identify their source, determine possible solutions, test and implement solutions
Maintain security updates on all applicable systems
Coordinate with vendors to achieve operational objectives
Manage multiple IT projects simultaneously
Install, configure and maintain personal computers, servers, networking equipment, etc
Implement network security solutions, file permissions, software deployment, file system integrity, and account maintenance
Maintain accurate and up to date documentation, deliver technical and instructive training to staff; other duties as assigned
Maintain up-to-date knowledge of computing, software, hardware, and peripheral equipment
Communicate technical information to non-technical employees
Qualification
Required
Undergraduate degree in Computer Science, Management of Information Systems, Business or a related field or 6 years' direct, relevant experience in Information Technology Support role to provide a comparable background
Minimum Of 1-3 Years' Experience In Information Technology Support
Knowledge of Microsoft Windows 10, networking fundamentals, file system permissions, Microsoft Windows Server, Microsoft SQL Server, Microsoft 365, McAfee Anti-virus, Microsoft Visio, Microsoft Project, System Center Configuration Manager, Intune, Remote Desktop Services, Active Directory Design and Administration, Microsoft Exchange Administration, Microsoft Office Applications, PowerShell, and Group Policy Administration
Exemplifies Cook MyoSite Core Values
Maintain regular and punctual attendance
Must maintain company quality and safety standards
This position requires an ongoing commitment to upgrading knowledge, job skills and abilities in addition to competency related to all duties and responsibilities listed above
Ability to work in collaborative and independent work situations and environments with minimal supervision
Maintain composure and competence under stressful situations; demonstrate flexibility and adaptability
Must work and interact effectively and professionally with and for others throughout various levels of the global organization to achieve company goals
Trainability
Must have effective verbal, written and interpersonal skills
Able to prioritize and operate proactively
Must demonstrate critical thinking and proven problem-solving skills
Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating, promoting, and maintaining strong interpersonal relations
Must be able to multitask
Proficient knowledge of Microsoft Office software and other general office equipment
Demonstrable knowledge of troubleshooting Windows Operating Systems and applications
Up-to-date with changes in technology and the business implications/applications of new technologies
Ability to learn and support new systems and applications, and the ability to provide technical training to end users
Ability to conduct and hear ordinary conversation and telephone communication
Must be able to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended work hours and/or extra work hours, sometimes on short notice as required
Ability to work under specific time constraints
Must be able to sit at desk, in meetings and/or work on a computer for long or extended periods of time
Visual and manual acuity for working with computers and equipment
Must be able to sit at desk, in meetings and/or work on a computer; physically capable of standing, stooping, kneeling, climbing, reaching, twisting and bending with or without reasonable accommodation; climbing a mobile ladder and/or other types of ladders on occasion with or without reasonable accommodation
Ability to physically manipulate computers and laboratory or manufacturing equipment including wiring and cables
Physically capable of standing, walking, stooping, kneeling, crouching, climbing steps and ladders, reaching, twisting and bending on occasion with or without reasonable accommodations
Must be able to lift/push/pull up to 50 pounds on a regular basis
Must be capable of performing PPE gowning procedures to enter BioSafety Level II including safety glasses, lab coat, gloves, specialized clothing including laboratory scrubs (pants and shirt) and appropriate shoes required on occasion; potential limited exposure to hazardous chemicals and/or harsh disinfectants while in BioSafety Level II
Compliance with all policies of the company including without limitation the Cook Employee Manual, Cook Code of Conduct, Quality System Manual, Cook Electronic Information Policy and HIPAA regulations
Company
Cook Medical
Cook Medical is a medical device company that specializes in designing, manufacturing, and delivering invasive medical devices. It is a sub-organization of Cook Group.
10001+ employees
H1B Sponsorship
Cook Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (3)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
G
Gayle Cook
Co-founder
Kelly Fischer
Senior Vice President and Chief Financial Officer
Recent News
Company data provided by crunchbase