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Pinnacle Live · 1 month ago

Network Services Technician - Audio Visual, Event Technology

Miami Beach, FL

Full-time

Onsite

Entry Level

1+ years exp

Pinnacle Live is a premium, in-house AV partner that elevates live event expectations. The Network Services Technician is responsible for managing networking products and services while providing excellent customer service and participating in AV activities.

Event ManagementEventsVideo Conferencing

Responsibilities

Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service

Communicate capabilities to clients in coordination with hotel sales

Manage the installation, configuration, and testing of equipment attached to the network (temporary or permanent)

Assists with and/or approves network design and architects any requested temporary circuits or wireless networks according to client specifications

Troubleshoot and assist the client with networking and AV equipment, including client laptops

Prioritize, organize, and execute networking activities while participating in AV activities, including sets, strikes, storeroom maintenance, general customer service, and inventory maintenance

Participate in the maintenance of in-house networking systems

Manages sales process for maximum capture of business and revenue

Assists with technical client consultations, onsite visits, conference calls, etc

Coordinate with Sales and Operations Management in configuring and setting client networking needs before group arrival

Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are appropriately documented

Maintain accurate client event information within the Company’s business systems

Drive inventory processes for all networking equipment inventory

Review daily invoices with the client and obtain the client’s signature on invoice(s) as needed

Ensure any lost, stolen, or damaged equipment is immediately reported to management

Ensure all Company occupied areas are clean, organized, and up to Company standards

Continually improve technical skills to include audio, video/data, staging, and computer operation and networking

Comply with all Company policies and procedures

Other duties as assigned

Qualification

TCP/IP networkingVLAN configurationVirtual Private NetworksTechnical aptitudeComputer proficiencyCommunication skills

Required

High School Graduate or equivalent

One to Two (1-2) years' exposure to audio-visual and/or hospitality industry preferred

General computer proficiency and willingness to learn new platforms

Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties

Strong technical aptitude

Strong understanding of layer 2 & 3 TCP/IP networking principles

Knowledge of layer 2 VLANs, including set-up and configuration

Demonstrated knowledge of virtual private networks (VPN)

Must have a working knowledge of a variety of computer software programs

Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demand