Sila Services · 2 months ago
HVAC Service Technician - Veterans Encouraged to Apply!
Geneva, NY
Full-time
Onsite
Senior Level
$27/hr - $45/hr
5+ years expSila Services is a company dedicated to providing exceptional HVAC services with a focus on customer satisfaction. They are currently seeking skilled HVAC Service Technicians to diagnose and repair HVAC systems, perform routine maintenance, and build long-term relationships with customers.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations
Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
Diagnosing and troubleshooting HVAC equipment issues, recommending appropriate solutions and discussing options with customers
Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success
Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
Successfully enrolling customers in T-Mark ’s service agreements, promoting long-term customer relationships and recurring revenue
Performing routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency
Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items
Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
Additional Duties as Assigned
Qualification
Required
EPA Universal Certification
5 or more years of heating and/or cooling experience in a residential capacity
Ability to prioritize tasks and communicate with customers
Demonstrated excellent communication conflict resolution and interpersonal skills
Demonstrated ability to work as an effective team member and pitch in as needed
Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required
Must be able to work on a ladder
Must be able to lift 50 pounds
Benefits
Competitive compensation including a lucrative hourly wage plus incentive pay.
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2025-08-04
Company data provided by crunchbase