Shields Health Solutions · 3 weeks ago
Pharmacy Liaison - New York – PM/Weekend Shifts + Incentives!
New York, NY
Full-time
Onsite
Entry, Mid Level
$62K/yr - $70K/yr
2+ years expShields Health Solutions is a fast-growing company in specialty pharmacy management services, seeking a Pharmacy Liaison to provide integrated support to patients and pharmacists. The role involves delivering medication adherence support, working closely with clinic teams, and ensuring high-quality patient care.
BiopharmaHealth CareMedicalPharmaceutical
Responsibilities
Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
Educate prospective pharmacy patients on how hospital serves patients and improves their overall care
Support outpatient retail and specialty prescription medication needs
Grow the specialty pharmacies patient population
Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc
Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list
Help develop new processes to ensure smooth operations and patient care
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
Answer, resolve and triage inbound inquiries
Perform refill reminder calls under the supervision of a pharmacist
Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
Ensure appropriate documentation in all required systems/tracking mechanisms
Manage, organize, and update relevant data using database applications
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
Identify trends, resolves problems; recommend improvements; implement change
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders throughout the organization
Protect organization's value by keeping information confidential
Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
Willing to do whatever is necessary for the betterment of the Company
Other duties as assigned
Qualification
Required
Highly motivated, self-starter
Ability to work independently
Establish strong and credible relationships with patients, clinicians and internal staff
Results-oriented with a positive outlook
Clear focus on high patient quality and service
Detail orientation
Strong administrative/organization skills
Mature, approachable, professional
Comfortable in dealing with others both in-person and on the phone
Reliable, tolerant, and determined
Empathetic communicator
Ability to work as a member of a close-knit team
Tech-savvy
Strong technical foundation
Ability to work seamlessly across multiple software applications simultaneously
High School Diploma or GED
2 years of experience as a Pharmacy Technician
Strong interpersonal communication skills
Ability to work independently and demonstrate good judgement
Strong verbal and written communication
Highly proficient in Microsoft Office particularly Excel and Word
Able to quickly learn other software programs
Strong organizational/administrative skills
Organized
High-integrity
Attention to detail
Dependable
Quality focus
Empathetic
Good listener/communicator
Energetic
Highly motivated
Team player with strong personal and communication skills
Discretion and confidentiality essential
Preferred
Nationally certified as a CPhT
3-5 years experience as a Pharmacy Technician
Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology
Company
Shields Health Solutions
Shields Health Solutions is a specialty pharmacy accelerator that partners with hospitals to develop and manage specialty pharmacy programs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.5BKey Investors
Evernorth
2025-09-02Corporate Round· $3.5B
2025-09-02Acquired
Leadership Team
Ryan Cassidy
Chief Financial Officer
Daniel Ramey
Chief Operating Officer
Recent News
2025-10-03
Company data provided by crunchbase