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Solutionreach, Inc. · 1 month ago

SaaS Enterprise Implementation Project Manager

Lehi,UT,US

Full-time

Hybrid

Senior Level

5+ years exp

Solutionreach, Inc. is seeking an experienced SaaS Enterprise Implementation Project Manager responsible for the end-to-end implementation of their platform with Enterprise level customers. This role involves managing projects from kickoff to go-live, coordinating with various teams to ensure successful outcomes and client satisfaction.

Health CareSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Own and drive end-to-end implementation projects for enterprise clients, from kickoff to full go live

Lead migration projects from competitor platforms, ensuring smooth data, audience, and campaign transfers

Serve as a strategic partner to customers, helping them translate their business goals into actionable onboarding plans

Prepare and track all formal project correspondence to and from the client and distribute relevant information to management and the project team as applicable

Develop a high-level understanding of SR products and how they are used

Understand contracts and all deliverables to ensure requirements and scope are known and met

Proactively identify risks and issues, manage resolutions to maintain project timelines, and guide clients through risk management and mitigation

Review client complaints/concerns and seek to improve client experience

Work with Client Success to establish value metrics for measurable outcomes

Create, manage, and prioritize Click Up tickets for project deliverables; ensure timely updates are made while working with internal teams to avoid long-term issues

Follow established change control procedures to manage overall project scope

Provide project status to management, the project team, and the client in a variety of different formats including creating dashboards as needed

Facilitate regular project team meetings including meetings with internal team members and client stakeholders to manage expectations throughout the onboarding lifecycle

Collaborate with Product and Engineering teams on feature enablement, integration, and technical problem-solving

Follow up on all action items and outstanding risks in a timely manner

Develop standardized processes for smaller projects, which may not require full project management resources, to ensure successful outcomes for smaller clients

Attend internal and external subject matter meetings as needed

Qualification

SaaS project managementClient relationsData-driven onboardingMPH certificationPMP certification

Required

5+ years of SaaS project management experience

Bachelor's Degree or equivalent experience

Proven success leading large customer onboarding projects, especially data-driven or API-heavy platforms

Familiarity with customer engagement KPIs, healthcare lifecycle metrics, and onboarding benchmarks

Capable of working under tight deadlines and overseeing multiple projects

Excellent client relations, presentation, organizational, writing, and communication skills, with the ability to influence senior customer and internal stakeholders

Ability to communicate with a broad array of individuals with varying technical aptitudes

Preferred

Experience working in a SaaS organization delivering healthcare technical solutions

MPH and/or PMP certification is a plus

Company

Solutionreach, Inc.

Glassdoor3.8

For those looking to do meaningful work that matters, this could be the place for you.

Founded in 2000

Lehi, Utah, USA

501-1000 employees

http://www.solutionreach.com

H1B Sponsorship

Solutionreach, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2022 (1)

2021 (1)