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Duck Creek Payments · 1 month ago

Senior Reinsurance Business Analyst - Application Support

United States

Full-time

Hybrid

Senior Level

$92K/yr - $149K/yr

5+ years exp

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. As a Senior Reinsurance Business Analyst - Application Support, you will manage and optimize reinsurance application systems while collaborating with stakeholders to enhance system functionality and support reinsurance operations.

Developer ToolsEnterprise SoftwareFinTechInformation TechnologySaaS

Growth Opportunities

Responsibilities

Maintain and administer reinsurance application systems, ensuring they are functioning optimally

Monitor system performance and troubleshoot issues promptly

Provide technical support and training to reinsurance team members on application usage

Develop and maintain user manuals, training materials, and system documentation

Act as a liaison between the reinsurance team and IT department to resolve technical issues

Ensure the accuracy and integrity of reinsurance data within the application systems

Perform regular data audits and reconciliations

Develop and implement data validation processes to maintain data quality

Identify opportunities to streamline reinsurance processes through system enhancements

Collaborate with stakeholders to gather requirements and implement system improvements

Participate in system testing and validation efforts to ensure successful implementation of changes

Conduct data analysis to identify trends, anomalies, and areas for improvement

Support the development of analytical tools and dashboards for reinsurance metrics

Support month-end-close (MEC) activities for key customers that may require off-hour support

Support customers in triaging open issues, which may include coordination across cross functional teams (e.g. infrastructure.)

Provide solutions to resolve Treaty and Facultative attachment issues

Qualification

Reinsurance software proficiencyReinsurance experienceData managementITIL frameworkAnalytical skillsCommunication skillsProblem-solving skillsTeam collaboration

Required

Degree preferred or equivalent years of practical job experience in a similar function or role

A minimum of 5 years of reinsurance experience with a focus on system configuration and support

Proven knowledge and experience with reinsurance structures and processes

Strong technical aptitude with proficiency in reinsurance software applications (e.g., Sapiens Master/ReinsurancePro, SAP, SICS, or similar systems)

Experience with ITIL framework or other best practices for IT service management

Excellent communication skills (verbal and written), with the ability to effectively interact with technical and non-technical stakeholders (internally and externally) at all levels of the organization

Familiarity with CRM systems, case management tools, and other support-related software (ServiceNow, Salesforce, or Jira Service Desk)

Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively

Strong analytical and problem-solving skills, with a meticulous attention to detail and a proactive approach to identifying and resolving issues

Must be legally authorized to work in the country of the job location