One80 Intermediaries · 1 month ago
Customer Service Representative L&H (Veterinary-Focused)
United States
Full-time
Remote
Entry Level
$15.48/hr - $19.23/hr
1+ years expOne80 Intermediaries is a leading insurance wholesaler and program manager, providing placement services and binding authority for various insurance sectors. The Customer Service Representative will deliver exceptional service to insureds, carriers, and partners while managing inquiries and resolving issues related to coverage, claims, and billing.
ConsultingInsuranceWholesale
Responsibilities
Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner
Place outbound calls as needed to follow up on customer inquiries, resolve outstanding issues, or provide updates
Maintain accurate and complete customer service notes and documentation in the CRM system
Process client requests, policy changes, and updates received via phone, mail, or email
Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor
Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA
Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction
Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment
Support departmental initiatives, quality reviews, and process enhancements
Uphold a positive and professional demeanor that reflects the organization’s customer-centric culture
Qualification
Required
High School diploma or equivalent required
1 to 2 years of customer service or call center experience required
Follow established procedures to ensure compliance with company, client, and regulatory requirements, including HIPAA
Meet or exceed individual performance goals related to SLA, quality, and customer satisfaction
Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems
Uphold a positive and professional demeanor that reflects the organization's customer-centric culture
Preferred
Associate degree preferred
Insurance, healthcare, or financial services industry experience preferred
Life & Health license (IL) preferred or ability to obtain
Company
One80 Intermediaries
One80 Intermediaries provides Underwriter and Wholesale Broker in all forms of Commercial Insurance. It is a sub-organization of Accession Risk Management Group.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Martin Burlingame
Managing Director
Recent News
2025-09-19
2025-09-12
Company data provided by crunchbase