Mintel · 2 weeks ago
Client Success Manager, Strategic Partner Accounts
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$72K/yr - $90K/yr
8+ years expMintel is a company that specializes in providing data, knowledge, and insights to drive business growth. As a Client Success Manager on the Strategic Partner Accounts team, you will be responsible for ensuring the satisfaction and success of high-spending clients by providing proactive service and collaborating with account directors to drive value and partnership.
Market Research
Hiring Manager
Bryan Flowers
Responsibilities
Success Planning: Working closely with your clients to ensure you understand their objectives and how they will measure the value of Mintel; mapping out plans that help them achieve their goals
Tracking Portfolio Health: Monitoring your accounts to identify churn risk and working proactively to develop strategies that eliminate that risk
Building Usage, Awareness, and Value of Mintel: Ensuring that Mintel impacts your clients’ objectives by offering interactive training, project support, and proactive content
Client Onboarding: Supporting new clients as they begin to work with Mintel for the first time; ensuring they are deriving value from Mintel from the first 30 days
Meeting with Clients: Along with your Account Manager, co-facilitating monthly or quarterly calls to share insights, gather feedback, and better understand business objectives
Supporting Client Renewals: In partnership with your AD, supporting successful client renewals, upsells, and consulting growth
Representing Mintel: Operating as a competent and knowledgeable expert in Mintel's methodologies and processes across a broad range of verticals; providing timely and thorough responses to ad-hoc client questions
Qualification
Required
At least 8 years of professional experience working with Enterprise-level clients in a similar capacity
Well-versed in Mintel's solutions, particularly in leveraging consulting capabilities
Ability to work closely with clients to understand their objectives and measure the value of Mintel
Experience in monitoring accounts to identify churn risk and developing strategies to eliminate that risk
Experience in offering interactive training, project support, and proactive content to clients
Experience in supporting new clients during onboarding to ensure they derive value from Mintel
Experience in co-facilitating monthly or quarterly calls with clients to share insights and gather feedback
Experience in supporting successful client renewals, upsells, and consulting growth
Ability to operate as a competent and knowledgeable expert in Mintel's methodologies and processes
Excellent verbal and written communication skills, adaptable to different clients and internal partners
Excellent Excel and PowerPoint skills
Experience working with usage tools, such as Mixpanel and Salesforce.com
Preferred
Client-obsessed: Passionate about clients' worlds and business challenges
People Smart: Ability to adapt to different personalities and levels within an organization
Committed to personal growth: Continuous learning and growth mindset
Commercially-minded: Ability to identify potential growth opportunities and pitch products
Naturally curious: Great at navigating client conversations and asking insightful questions
Humble: Willing to admit when help is needed and share knowledge for team benefit
Self-Directed: Initiative to solve problems and uncover opportunities
Great communicator: Polished communication skills, adaptable to different audiences
Benefits
Medical/dental/vision insurance
Flexible spending accounts
Health savings accounts
Employer paid life and disability insurance
401(k) with employer match
Paid time off
Flexible working hours
ClassPass subsidy
Mental health benefit through Modern Health
Paid volunteer time off
Paid birthday leave
Paid parental leave
Company
Mintel
Mintel is the world’s leading market intelligence agency, with offices in London, Chicago, Shanghai, Belfast, Kuala Lumpur,
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jon Butcher
CEO Of Mintel Americas
Matthew Nelson
Global CEO
Recent News
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